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Technical Support


Compatibility Assistance
  • Devices You Can Use with ABCmouse
  • Minimum System Requirements for ABCmouse
  • Updating Device Software for ABCmouse
  • Testing Your Internet Connection for ABCmouse
  • Recommended Minimum Internet Speed for ABCmouse

App Assistance
  • How to Download the ABCmouse App
  • Using an ABCmouse Account on Another Tablet
  • ABCmouse Classic to ABCmouse Transition Guide
  • Using ABCmouse Outside the U.S.
  • How to Choose the Right ABCmouse App

App Store Assistance
  • Downloading the ABCmouse App from the Amazon App Store
  • Restoring a Subscription After Deleting the ABCmouse App
  • How to Restore Your Subscription to ABCmouse
  • Can’t Find Your ABCmouse Subscription on Google Play?

Troubleshooting
  • Clearing Your Web Browser Cookies and Cache for ABCmouse
  • How to Report a Technical Issue or Bug for ABCmouse
  • Identifying Your ABCmouse App Version
  • How to Uninstall the ABCmouse App
  • How to Power Cycle Your Device to Fix ABCmouse App Issues
  • See all 8 articles

Known Issues
  • ABCmouse App Crashing on iPhones and iPads Running iOS or iPadOS 13 or 14
  • 404 Error or Blue Screen During ABCmouse Password Reset
  • Known Issue: ABCmouse.com Redirects Web Users in Canada, Australia, or Mexico
  • ABCmouse on Amazon Devices Outside the U.S.
  • Known Issue: Unable to Switch Products on Web
  • See all 12 articles

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