Browse Common Topics:
- News & Updates
- What's New in June 2021!
- What's New in May 2021!
- What's New in April 2021!
- What's New in March 2021!
- We are unable to access the "My Room" section from certain mobile devices
- After completing one activity in the Rainbow Traceables menu, we are pushed back to the student homepage
- I'm having trouble finding season 2 of 'Search and Explore'
- My child's Learning Path level was placed back to level 1 after their graduation ceremony
- The "Fast Facts" is banner is not working properly
- The activity "Build it Matching" keeps loading a 404 error message
- The activity "What People Do Every Day" will not load
- The Activity D.C. Dogs does not Load on Learning Path
- The Activity "My Dog is Bigger Than That Dog" is not loading
- Classroom Live is Unavailable
- ABCmouse reading games are not working
- I am unable to find previous ABCmouse Classroom Live videos
- Navigating ABCmouse
- How do I access the "My Favorites" section of ABCmouse?
- Where can my child find their missing hamster?
- How do I find additional Aquariums on the mobile version of ABCmouse?
- Can I print my child's certificates later?
- Where can I go to edit the Avatar?
- Can I change the hair or other features?
- How many times can an activity be replayed?
- Where can I find printable activities?
- Do all books have a Read to Me function?
- How can my child access older Search & Explore and My ABCmouse Classroom videos on my mobile device?
- How does Toddler Time work for younger children?
- How do I get new clothes and accessories?
- Where do I find sight words and phonics?
- What is included with each Learning Path level?
- How do I delete a Child Profile?
- How do I change to a different profile or log out?
- Can my child create a password for their profile?
- How do I change the Avatar photo on a profile?
- How can I use a stock photo for my child's avatar profile image?
- I need to change the Learning Path level. How can I do that?
- How do I change the teacher that appears in my child's classroom section?
- How do I change a Child Profile’s settings?
- Can I change the gender of a profile?
- How can I change the name for one of my children's profiles?
- Can I turn off the background music?
- Where is the Parents Section?
- Can I monitor my child's ticket spending?
- Can we study in another language like Spanish?
- Is ABCmouse designed for students who have special educational needs?
- How do I adjust my child's holiday decorations?
- How do I create a shortcut on my desktop?
- Personalized Learning
- Teacher Support
- How do I redeem a student code?
- Can our community organization apply for an ABCmouse account?
- What is the Age of Learning data privacy agreement?
- Why doesn't my teacher account allow us to access the Classroom, Map, Things to Do, etc.?
- Does ABCmouse have a list of websites I should whitelist for our school network?
- Can I edit the teacher section on my tablet?
- How can I prevent my students from using another student's profile?
- Does my student code offer access to the full website?
- How do I unassign a Playlist?
- How do I turn off ticket spending for my entire class?
- How can my students use ABCmouse at home?
- How do I create lessons for my students?
Recently Fixed Issues
Parent & Child Profiles
How do I restore my subscription through Amazon or Apple (iTunes)?
Why am I seeing charges from ABCmouse?
How do I cancel my subscription?
How do I reset my password?
What are the plans, and how much do they cost?
Why did I not receive my first month free?
Where Can I Find the ABCmouse Workbooks?
How do I add another Child Profile?
What's New in June 2021!
I need to change the Learning Path level. How can I do that?
How is the Assessment Center used?