ABCmouse

Browse Common Topics:

• News & Updates

ABCmouse News

• What's New for Spring 2022!
• For customers in Vietnam

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Known Issues

• I keep hearing "Please suspend talkback" when using the ABCmouse app
• I am receiving a "You are offline" error message
• "Welcome Back, [name]!" is missing
• The ABCmouse website will not load, and it is only displaying a beige background
• The ABCmouse app on my Apple device is stuck on a blue screen

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Recently Fixed Issues

• A 'Billing Update Error' message appears when attempting to update billing information in the Parent Section

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Frequently Asked Questions

• Where can I find Facebook Live videos?
• Where did the featured activities go?
• Where are the reading stories with Miracle and Nano?

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• Navigating ABCmouse

Learning Path

• I need to change the Learning Path Level. How can I do that?
• What is included with each Learning Path level?
• What else can be done in the Learning Path?
• How many lessons are in each Learning Path Level?

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About Me

• What is available in the About Me section?
• How does the Pet Park work?
• How does the My Hamster section work?
• Where can my child find their missing hamster?
• Can I print my child's certificates later?
• How do I change the Avatar photo on a profile?

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The Classroom

• What can we find in the Classroom?
• Where can I find printable activities?
• Do all books have a Read To Me function?
• Is there a left-handed option for coloring activities?
• Is there any way to increase the font size for books located in ABCmouse library?

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The Map

• What is available in the Map section?
• Where do I find sight words and phonics?
• How does Toddler Time work for younger children?
• How do I get new clothes and accessories?

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Parent Resources

• How do I add another Child Profile?
• Where is the Parent Section?
• What can we find in the Parent Section?
• How can I track how many lessons my child has completed?
• How can I navigate the site without affecting my child's progress?

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• Personalized Learning

Additional Ways to Learn

• Can I personalize the Learning Path experience?
• Does ABCmouse offer personalized activities for my child?
• Can I personalize the way my child navigates ABCmouse?
• Does ABCmouse offer personalized daily challenges for my child?
• Can I personalize the amount of time my child spends on ABCmouse?
• Can we personalize our learning experience in another language like Spanish?

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Assessment Center

• What is the Assessment Center?
• Can I cancel the Assessment Center at any time?
• Why am I seeing an Assessment pop-up?

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Merchandise

• Does ABCmouse have books?
• What are ABCmouse Workbooks?

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• Teacher Support

Registration Information

• Where should I begin when using my teacher account?
• How do I register for a teacher account?
• Can I receive free access to ABCmouse for my daycare?
• Can our community organization apply for an ABCmouse account?

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Student Experience

• Does my student code offer access to the full website?
• Why has my School Code expired?
• How do my students log in at school?
• What is the My Lessons page?

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Classroom Tools

• How do I create a new Group?
• How can my students use ABCmouse at home?
• What are the benefits of Classroom Rewards?
• What is the Playlist feature?
• How do I view my students' progress?
• How do I link my teacher account with other teacher accounts?

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Technical Support

• Can I edit the teacher section on my tablet?
• How can I stay logged in on my Chromebook laptop?
• What is the Age of Learning data privacy agreement?
• Does ABCmouse have a list of websites I should whitelist for our school network?
• How do I access the ABCmouse website through Clever?

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