ABCmouse

Browse common topics:

• Parent Navigation

Parent Resources

• Where is the Parents Page?
• Where will I find the Assessment Center?
• Can I print the Assessment Center results?
• How do I add another Child Profile?
• How do I delete a Child Profile?
• How do I change a Child Profile’s settings?

See All
• Child Navigation

Learning & Playing

• How do I find additional Aquariums on the mobile version of ABCmouse?
• How does the Learning Path work?
• How many times can an activity be replayed?
• What are Tickets and how are they used?
• Can I print the certificates later?
• Where can I go to edit the Avatar?

See All
• Known Issues

Active Issues

• ABCmouse Graduation Certificates do not appear in the "My Certificates" section
• ABCmouse activity "Count to 10!" Music Video is not Loading
• The ABCmouse website will not load, it is only displaying a beige background
• The Learning Path is not Loading
• The Activity D.C. Dogs does not Load on Learning Path
• The Activity "My Dog is Bigger Than That Dog" is not loading

See All

Recently Fixed Issues

• Classroom Live is Unavailable
• My child cannot play the Crazy Race activities
• My child is stuck on a Dot-to-Dot coloring activity
• The Progress Tracker is Showing Up as Blank
• Learning Path: Stuck on the Coloring Activities
• The Progress Tracker is showing a different child

See All
• Assessment Center

Getting to Know the Assessment Center

• What is the Assessment Center?
• How old should my child be to use the Assessment Center?
• How is the Assessment Center used?
• Why do parents use the Assessment Center?
• Is the Assessment Center included with my ABCmouse subscription?
• Can I cancel the Assessment Center at any time?

See All
• Mastering Math

Personalized Learning

• What is Mastering Math?
• Is Mastering Math included with my ABCmouse subscription?
• What is adaptive learning?
• What are Shapeys?
• How old should my child be to use Mastering Math?
• How do we unlock more levels in Mastering Math?

See All