ABCmouse

Browse Common Topics:

• News & Updates

ABCmouse News

• What's New in October 2021!
• Where can I find Facebook Live videos?

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Known Issues

• "Welcome Back, [name]!" is missing
• The ABCmouse app on my Apple device is stuck on a blue screen
• The ABCmouse website will not load, and it is only displaying a beige background
• I keep hearing "Please suspend talkback" when using the ABCmouse app
• ABCmouse app is not responsive on some touchscreen mobile devices
• I am receiving a "You are offline" error message

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Recently Fixed Issues

• I am receiving a 403 error when I try to log in
• I am getting a blank or white screen when opening the ABCmouse app
• The Pet Park area is asking to print out an activity, but we do not have a printer
• I'm trying to create an avatar for my child but I'm having difficulty with selecting the hair

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Frequently Asked Questions

• Where did the 'Bot Beats' game go?
• Where did the 'Fast Facts' activities go?
• Is the 'Twirly Words' book still available?
• Where can I find 'Search & Explore' videos?
• Where are the reading stories with Miracle and Nano?
• Why can't we find the My ABCmouse Classroom Live videos?

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• Navigating ABCmouse

About Me

• What is available in the About Me section?
• How does the Pet Park work?
• Can I print my child's certificates later?
• Can I change the hair or other features?
• Where can my child find their missing hamster?
• How do I access the My Favorites section of ABCmouse?

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The Classroom

• Where can I find printable activities?
• Do all books have a Read To Me function?

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The Map

• Where do I find sight words and phonics?
• How does Toddler Time work for younger children?
• How do I get new clothes and accessories?

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Child Profiles

• How many times can an activity be replayed?
• How do I change to a different profile or log out?
• How do I change the Avatar photo on a profile?

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Parent Resources

• I need to change the Learning Path Level. How can I do that?
• Where is the Parent Section?
• Does your site offer gender-neutral options?
• How can I navigate the site without affecting my child's progress?
• How can I track how many lessons my child has completed?
• Is ABCmouse designed for students who have special educational needs?

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• Personalized Learning

Additional Ways to Learn

• Where can I find the ABCmouse Workbooks?
• Can we personalize the way our children navigate ABCmouse?
• Can we personalize the amount of time they use ABCmouse?
• Can we personalize our learning experience in another language like Spanish?

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Assessment Center

• What is the Assessment Center?
• Can I cancel the Assessment Center at any time?

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• Teacher Support

Getting Started

• Where should I begin when using my teacher account?
• How do I register for a teacher account?
• Can I receive free access to ABCmouse for my daycare?
• Can our community organization apply for an ABCmouse account?

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Student Experience

• How do my students log in at school?
• Does my student code offer access to the full website?
• Why has my School Code expired?
• How do I link my ABCmouse to my Classroom?
• What is the My Lessons page?

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Technical Support

• Can I edit the teacher section on my tablet?
• How can I stay logged in on my Chromebook laptop?
• What is the Age of Learning data privacy agreement?
• Does ABCmouse have a list of websites I should whitelist for our school network?
• Why doesn't my teacher account allow us to access the Classroom, Map, Things to Do, etc.?

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Site Navigation

• How do I create a new Group?
• How can my students use ABCmouse at home?
• What are the benefits of Classroom Rewards?
• How do I view my students' progress?
• How do I link my teacher account with other teacher accounts?

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