Browse Common Topics:
- News & Updates
- I keep hearing "Please suspend talkback" when using the ABCmouse app
- I am receiving a "You are offline" error message
- "Welcome Back, [name]!" is missing
- The ABCmouse website will not load, and it is only displaying a beige background
- The ABCmouse app on my Apple device is stuck on a blue screen
- A 'Billing Update Error' message appears when attempting to update billing information in the Parent Section
- Navigating ABCmouse
- I need to change the Learning Path Level. How can I do that?
- What is included with each Learning Path level?
- What else can be done in the Learning Path?
- How many lessons are in each Learning Path Level?
- What is available in the About Me section?
- How does the Pet Park work?
- How does the My Hamster section work?
- Where can my child find their missing hamster?
- Can I print my child's certificates later?
- How do I change the Avatar photo on a profile?
- What can we find in the Classroom?
- Where can I find printable activities?
- Do all books have a Read To Me function?
- Is there a left-handed option for coloring activities?
- Is there any way to increase the font size for books located in ABCmouse library?
- What is available in the Map section?
- Where do I find sight words and phonics?
- How does Toddler Time work for younger children?
- How do I get new clothes and accessories?
- Personalized Learning
- Can I personalize the Learning Path experience?
- Does ABCmouse offer personalized activities for my child?
- Can I personalize the way my child navigates ABCmouse?
- Does ABCmouse offer personalized daily challenges for my child?
- Can I personalize the amount of time my child spends on ABCmouse?
- Can we personalize our learning experience in another language like Spanish?
- What is the Assessment Center?
- Can I cancel the Assessment Center at any time?
- Why am I seeing an Assessment pop-up?
- Teacher Support
- Where should I begin when using my teacher account?
- How do I register for a teacher account?
- Can I receive free access to ABCmouse for my daycare?
- Can our community organization apply for an ABCmouse account?
- Does my student code offer access to the full website?
- Why has my School Code expired?
- How do my students log in at school?
- What is the My Lessons page?
- How do I create a new Group?
- How can my students use ABCmouse at home?
- What are the benefits of Classroom Rewards?
- What is the Playlist feature?
- How do I view my students' progress?
- How do I link my teacher account with other teacher accounts?
- Can I edit the teacher section on my tablet?
- How can I stay logged in on my Chromebook laptop?
- What is the Age of Learning data privacy agreement?
- Does ABCmouse have a list of websites I should whitelist for our school network?
- How do I access the ABCmouse website through Clever?
Recently Fixed Issues
Additional Ways to Learn
What are the subscription plans, and how much do they cost?
For customers who signed up using Sam's Club
Where can I see my next billing date?
Why did I not receive my first month free?
Why am I seeing charges from ABCmouse?
How do I reset my password?
How do I cancel my subscription?
Is there a community for new ABCmouse members?
How many Child Profiles come with a subscription?
What does ABCmouse currently offer?
I’m experiencing buffering or other stability issues. What should I do?
How do I uninstall or reinstall the ABCmouse app?
What devices should I use with ABCmouse?
How do I check for app and system updates?
What are the offline ABCmouse Constellation apps?
How can I improve my internet connection?
I submitted a Customer Care request. How do I check the status?
What's New for Spring 2022!
I keep hearing "Please suspend talkback" when using the ABCmouse app
I am receiving a "You are offline" error message
I need to change the Learning Path Level. How can I do that?
What is included with each Learning Path level?
How do I add another Child Profile?
What is the Assessment Center?
Can I cancel the Assessment Center at any time?
Where should I begin when using my teacher account?
How do I register for a teacher account?
Does my student code offer access to the full website?