Browse Common Topics:
- News & Updates
- The ABCmouse website will not load, and it is only displaying a beige background
- "Welcome Back, [name]!" is missing
- I am receiving a "You are offline" error message
- I keep hearing "Please suspend talkback" when using the ABCmouse app
- I am receiving a 403 error when I try to log in
- The activity 'Build it Matching' keeps loading a 404 error message
- I am getting a blank or white screen when opening the ABCmouse app
- The Pet Park area is asking to print out an activity, but we do not have a printer
- I'm trying to create an avatar for my child but I'm having difficulty with selecting the hair
- Navigating ABCmouse
- I need to change the Learning Path Level. How can I do that?
- What is included with each Learning Path level?
- What else can be done in the Learning Path?
- How many lessons are in each Learning Path Level?
- What is available in the About Me section?
- How does the Pet Park work?
- How does the My Hamster section work?
- Where can my child find their missing hamster?
- Can I print my child's certificates later?
- How do I change the Avatar photo on a profile?
- What can we find in the Classroom?
- Where can I find printable activities?
- Do all books have a Read To Me function?
- Is there a left-handed option for coloring activities?
- Is there any way to increase the font size for books located in ABCmouse library?
- What is available in the Map section?
- Where do I find sight words and phonics?
- How does Toddler Time work for younger children?
- How do I get new clothes and accessories?
- Personalized Learning
- Can I personalize the Learning Path experience?
- Does ABCmouse offer personalized activities for my child?
- Can I personalize the way my child navigates ABCmouse?
- Does ABCmouse offer personalized daily challenges for my child?
- Can I personalize the amount of time my child spends on ABCmouse?
- Can we personalize our learning experience in another language like Spanish?
- Teacher Support
- Where should I begin when using my teacher account?
- How do I register for a teacher account?
- Can I receive free access to ABCmouse for my daycare?
- Can our community organization apply for an ABCmouse account?
- How do my students log in at school?
- Does my student code offer access to the full website?
- Why has my School Code expired?
- How do I link my ABCmouse to my Classroom?
- What is the My Lessons page?
- Can I edit the teacher section on my tablet?
- How can I stay logged in on my Chromebook laptop?
- What is the Age of Learning data privacy agreement?
- Does ABCmouse have a list of websites I should whitelist for our school network?
Recently Fixed Issues
Additional Ways to Learn
How do I cancel my subscription?
What are the subscription plans, and how much do they cost?
How do I reset my password?
Why did I not receive my first month free?
Where can I see my next billing date and previous transactions?
Why am I seeing charges from ABCmouse?
Is there a community for new ABCmouse members?
What does ABCmouse currently offer?
How many Child Profiles come with a subscription?
I’m experiencing buffering or other stability issues. What should I do?
How do I uninstall or reinstall the ABCmouse app?
What devices should I use with ABCmouse?
What if we do not have internet access all the time?
How can I improve my internet connection?
I submitted a Customer Support request. How do I check the status?
How do I check for app and system updates?
What's New in November 2021!
The ABCmouse website will not load, and it is only displaying a beige background
"Welcome Back, [name]!" is missing
I need to change the Learning Path Level. How can I do that?
What is included with each Learning Path level?
How do I add another Child Profile?
What is the Assessment Center?
Can I cancel the Assessment Center at any time?
Where should I begin when using my teacher account?
How do I register for a teacher account?
How do my students log in at school?
Does my student code offer access to the full website?
How do I create and assign lessons for my students?