Browse Common Topics:
- News & Updates
- What's New in August 2021!
- What's New in September 2021!
- What's New in July 2021!
- Where Can I Find Facebook Live Videos?
- What's New in June 2021!
- What's New in May 2021!
- My child is stuck in "Space Maze Escape" in the Learning Path
- The ABCmouse website will not load, and it is only displaying a beige background
- The ABCmouse app on my Apple device is stuck on a blue screen
- My child's aquarium isn't loading
- "Welcome Back, [name]!" is missing
- I am unable to adjust the time limit on the ABCmouse app
- The ABCmouse app is showing as "Currently Unavailable" on my Amazon HD 10 devices
- I am getting a blank or white screen when opening the ABCmouse app
- My child is unable to advance to the next activity on the Learning Path
- We are unable to access the "My Room" section from certain mobile devices
- The activity "What People Do Every Day" will not load
- The Pet Park area is asking to print out an activity but we do not have a printer
- Navigating ABCmouse
- How do I access the "My Favorites" section of ABCmouse?
- Where can my child find their missing hamster?
- How do I find additional Aquariums on the mobile version of ABCmouse?
- Can I print my child's certificates later?
- Where can I go to edit the Avatar?
- Can I change the hair or other features?
- Where are the reading stories with Miracle and Nano?
- How many times can an activity be replayed?
- Where can I find printable activities?
- Do all books have a Read to Me function?
- Where do I find sight words and phonics?
- What is included with each Learning Path level?
- How can my child access older Search & Explore and My ABCmouse Classroom videos on my mobile device?
- How does Toddler Time work for younger children?
- How do I get new clothes and accessories?
- How do I delete a Child Profile?
- How do I change to a different profile or log out?
- Can my child create a password for their profile?
- How do I change the Avatar photo on a profile?
- How do I change the teacher that appears in my child's classroom section?
- I need to change the Learning Path level. How can I do that?
- How do I change a Child Profile’s settings?
- Can I change the gender of a profile?
- How can I change the name for one of my children's profiles?
- Can I turn off the background music?
- How can I track how many lessons my child has completed?
- Where is the Parent Section?
- Can I monitor my child's ticket spending?
- Can we study in another language like Spanish?
- Is ABCmouse designed for students who have special educational needs?
- How do I adjust my child's holiday decorations?
- Personalized Learning
- Teacher Support
- How do I redeem a student code?
- Can our community organization apply for an ABCmouse account?
- What is the Age of Learning data privacy agreement?
- Why doesn't my teacher account allow us to access the Classroom, Map, Things to Do, etc.?
- Does ABCmouse have a list of websites I should whitelist for our school network?
- Can I edit the teacher section on my tablet?
- How do I create lessons for my students?
- How do I register for a teacher account?
- How can I prevent my students from using another student's profile?
- Does my student code offer access to the full website?
- How do I unassign a Playlist?
- How do I turn off ticket spending for my entire class?
Recently Fixed Issues
Parent & Child Profiles
How do I restore my subscription through Amazon or Apple (iTunes)?
Why am I seeing charges from ABCmouse?
Where can I see my next billing date and previous transactions?
How do I cancel my subscription?
How do I reset my password?
What are the subscription plans, and how much do they cost?
Why did I not receive my first month free?
Where Can I Find the ABCmouse Workbooks?
How do I add another Child Profile?
How many Child Profiles come with a subscription?
What devices should I use with ABCmouse?
Why is ABCmouse not loading on my new MacBook or iMac?
I’m experiencing buffering or other stability issues. What should I do?
How do I uninstall or reinstall the ABCmouse app?
How can I improve my internet connection?
I submitted a Customer Support request. How do I check the status?
How do I check for app and system updates?
What's New in August 2021!
My child is stuck in "Space Maze Escape" in the Learning Path
The ABCmouse website will not load, and it is only displaying a beige background
The ABCmouse app on my Apple device is stuck on a blue screen
My child's aquarium isn't loading
"Welcome Back, [name]!" is missing
The ABCmouse app is showing as "Currently Unavailable" on my Amazon HD 10 devices
Where do I find sight words and phonics?
What is included with each Learning Path level?
How do I change the teacher that appears in my child's classroom section?
I need to change the Learning Path level. How can I do that?
What is the Assessment Center?
How is the Assessment Center used?
Can I cancel the Assessment Center at any time?
About Constellation Apps
How do I create lessons for my students?
How do I register for a teacher account?