ABCmouse

Browse Common Topics:

• News & Updates

ABCmouse News

• What's New in July!
• What's New in June 2021!
• What's New in May 2021!
• What's New in April 2021!
• What's New in March 2021!

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Known Issues

• The ABCmouse app is showing as "Currently Unavailable" on my Amazon HD 10 devices
• My child is stuck in "Space Maze Escape" in the Learning Path
• The ABCmouse app on my Apple device is stuck on a blue screen
• My child's aquarium isn't loading
• "Welcome Back, [name]!" is missing
• ABCmouse app is not responsive on some touchscreen mobile devices

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Recently Fixed Issues

• My child is unable to advance to the next activity on the Learning Path
• The activity "What People Do Every Day" will not load
• The activity "Counting Coins Cutout Puzzle" is not working
• The Activity D.C. Dogs does not Load on Learning Path
• The Activity "My Dog is Bigger Than That Dog" is not loading
• Classroom Live is Unavailable

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• Navigating ABCmouse

About Me

• How do I access the "My Favorites" section of ABCmouse?
• Where can my child find their missing hamster?
• How do I find additional Aquariums on the mobile version of ABCmouse?
• Can I print my child's certificates later?
• Where can I go to edit the Avatar?
• Can I change the hair or other features?

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The Classroom

• How many times can an activity be replayed?
• Where can I find printable activities?
• Do all books have a Read to Me function?

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The Map

• How can my child access older Search & Explore and My ABCmouse Classroom videos on my mobile device?
• How does Toddler Time work for younger children?
• How do I get new clothes and accessories?
• Where do I find sight words and phonics?
• What is included with each Learning Path level?

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Parent & Child Profiles

• How do I delete a Child Profile?
• How do I change to a different profile or log out?
• Can my child create a password for their profile?
• How do I change the Avatar photo on a profile?
• How can I use a stock photo for my child's avatar profile image?

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Parent Settings

• I need to change the Learning Path level. How can I do that?
• How do I change the teacher that appears in my child's classroom section?
• How do I change a Child Profile’s settings?
• Can I change the gender of a profile?
• How can I change the name for one of my children's profiles?
• Can I turn off the background music?

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Parent Resources

• How can I track how many lessons my child has completed?
• Where is the Parents Section?
• Can I monitor my child's ticket spending?
• Can we study in another language like Spanish?
• Is ABCmouse designed for students who have special educational needs?
• How do I adjust my child's holiday decorations?

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• Personalized Learning

Additional Ways to Learn

• About ABCmouse Math Curriculum
• About Constellation Apps

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Assessment Center

• What is the Assessment Center?
• How is the Assessment Center used?
• Can I cancel the Assessment Center at any time?
• Why am I seeing an Assessment pop-up?
• Is the Assessment Center included with my ABCmouse subscription?
• Can I use the Assessment Center on my phone?

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• Teacher Support

Technical Support

• How do I redeem a student code?
• Can our community organization apply for an ABCmouse account?
• What is the Age of Learning data privacy agreement?
• Why doesn't my teacher account allow us to access the Classroom, Map, Things to Do, etc.?
• Does ABCmouse have a list of websites I should whitelist for our school network?
• Can I edit the teacher section on my tablet?

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Site Navigation

• How do I register for a teacher account?
• How can I prevent my students from using another student's profile?
• Does my student code offer access to the full website?
• How do I unassign a Playlist?
• How do I turn off ticket spending for my entire class?
• How can my students use ABCmouse at home?

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