Browse Common Topics:
- News & Updates
- "Welcome Back, [name]!" is missing
- The ABCmouse app on my Apple device is stuck on a blue screen
- The ABCmouse website will not load, and it is only displaying a beige background
- I keep hearing "Please suspend talkback" when using the ABCmouse app
- ABCmouse app is not responsive on some touchscreen mobile devices
- I am receiving a "You are offline" error message
- I am receiving a 403 error when I try to log in
- I am getting a blank or white screen when opening the ABCmouse app
- The Pet Park area is asking to print out an activity, but we do not have a printer
- I'm trying to create an avatar for my child but I'm having difficulty with selecting the hair
- Where did the 'Bot Beats' game go?
- Where did the 'Fast Facts' activities go?
- Is the 'Twirly Words' book still available?
- Where can I find 'Search & Explore' videos?
- Where are the reading stories with Miracle and Nano?
- Why can't we find the My ABCmouse Classroom Live videos?
- Navigating ABCmouse
- What is available in the About Me section?
- How does the Pet Park work?
- Can I print my child's certificates later?
- Can I change the hair or other features?
- Where can my child find their missing hamster?
- How do I access the My Favorites section of ABCmouse?
- Where do I find sight words and phonics?
- How does Toddler Time work for younger children?
- How do I get new clothes and accessories?
- How many times can an activity be replayed?
- How do I change to a different profile or log out?
- How do I change the Avatar photo on a profile?
- I need to change the Learning Path Level. How can I do that?
- Where is the Parent Section?
- Does your site offer gender-neutral options?
- How can I navigate the site without affecting my child's progress?
- How can I track how many lessons my child has completed?
- Is ABCmouse designed for students who have special educational needs?
- Personalized Learning
- Where can I find the ABCmouse Workbooks?
- Can we personalize the way our children navigate ABCmouse?
- Can we personalize the amount of time they use ABCmouse?
- Can we personalize our learning experience in another language like Spanish?
- Teacher Support
- Where should I begin when using my teacher account?
- How do I register for a teacher account?
- Can I receive free access to ABCmouse for my daycare?
- Can our community organization apply for an ABCmouse account?
- How do my students log in at school?
- Does my student code offer access to the full website?
- Why has my School Code expired?
- How do I link my ABCmouse to my Classroom?
- What is the My Lessons page?
- Can I edit the teacher section on my tablet?
- How can I stay logged in on my Chromebook laptop?
- What is the Age of Learning data privacy agreement?
- Does ABCmouse have a list of websites I should whitelist for our school network?
- Why doesn't my teacher account allow us to access the Classroom, Map, Things to Do, etc.?
Recently Fixed Issues
Frequently Asked Questions
The ClassroomSee All
Additional Ways to Learn
How do I cancel my subscription?
What are the subscription plans, and how much do they cost?
How do I reset my password?
Why did I not receive my first month free?
Where can I see my next billing date and previous transactions?
Why am I seeing charges from ABCmouse?
What does ABCmouse currently offer?
What is included with each Learning Path level?
How do I add another Child Profile?
How many Child Profiles come with a subscription?
I’m experiencing buffering or other stability issues. What should I do?
How do I uninstall or reinstall the ABCmouse app?
What devices should I use with ABCmouse?
What if we do not have internet access all the time?
How can I improve my internet connection?
I submitted a Customer Support request. How do I check the status?
How do I check for app and system updates?
What's New in October 2021!
"Welcome Back, [name]!" is missing
The ABCmouse app on my Apple device is stuck on a blue screen
The ABCmouse website will not load, and it is only displaying a beige background
I need to change the Learning Path Level. How can I do that?
What is the Assessment Center?
Can I cancel the Assessment Center at any time?
Where should I begin when using my teacher account?
How do I register for a teacher account?
How do my students log in at school?
Does my student code offer access to the full website?
How do I create and assign lessons for my students?