ABCmouse

Browse common topics:

• Parent Navigation

Parent Resources

• Where is the Parents Page?
• Where will I find the Assessment Center?
• Can I print the Assessment Center results?
• How do I add another Child Profile?
• How do I delete a Child Profile?
• How do I change a Child Profile’s settings?

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• Child Navigation

Learning & Playing

• How does the Learning Path work?
• How many times can an activity be replayed?
• What are Tickets and how are they used?
• Can I print the certificates later?
• Where can I go to edit the Avatar?
• How do I get new clothes and accessories?

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• Known Issues

Active Issues

• My child is stuck on a Dot-to-Dot coloring activity
• The ABCmouse App on my Apple device is stuck on a blue screen
• The Progress Tracker is Showing Up as Blank
• Learning Path: "I Want An Instrument" Isn't Working
• Some activities on my child's Assessment Center won't mark as complete
• The Progress Tracker is showing a different child

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Recently Fixed Issues

• Learning Path: Stuck on the Coloring Activities
• My child is not able to load the book "Strike Up The Band"
• I have a Kindle Fire tablet and the book "Animal's Sleep" is not loading

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• Assessment Center

Getting to Know the Assessment Center

• What is the Assessment Center?
• How old should my child be to use the Assessment Center?
• How is the Assessment Center used?
• Why do parents use the Assessment Center?
• Is the Assessment Center included with my ABCmouse subscription?
• Can I cancel the Assessment Center at any time?

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• Mastering Math

Personalized Learning

• What is Mastering Math?
• Is Mastering Math included with my ABCmouse subscription?
• What is adaptive learning?
• What are Shapeys?
• How old should my child be to use Mastering Math?
• Can we use Mastering Math on a computer?

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