If you’ve accidentally deleted the ABCmouse app or removed it during troubleshooting, you can still restore your access. Reinstalling the app will not affect your subscription, account, or child profiles. This article explains how to reinstall the ABCmouse app from the Apple App Store, Google Play Store or Amazon Appstore and log back into your existing account so you can continue learning without interruption.
Reinstalling the ABCmouse App
To reinstall the app on your device:
- Open the Apple App Store, Google Play Store or Amazon Appstore.
- Search for ABCmouse.
- Tap Install or Get.
Make sure you download the correct version of ABCmouse that matches your subscription. If you are unsure which app you were using, review this article.
Logging Back Into Your Account
If you recently upgraded to a Premium Access subscription and need to log back in:
- Open the ABCmouse app and tap the gear icon in the Settings section.
- Select Log In.
- Enter the email address and password you used to subscribe.
This will restore your Premium Access within the app.
If you still see Basic Access or need more detailed steps, this article can help.