You can manage your ABCmouse Classic subscription anytime through the Parent Section. Whether you need to change your plan from monthly to annual or cancel your subscription, the steps below will guide you through it.
Using the new ABCmouse app Instead? Click Here!
How to Change Your Subscription Plan
If you are currently a monthly subscriber, you can upgrade your account to an annual subscription at any time within the Parents Section.
To upgrade your account, please follow the instructions below:
- Navigate to the Gear icon at the top of your screen.
- Choose the Parents Section.
- Click/tap the My Account panel.
- Select the Membership panel.
- Click/tap the Upgrade button.
- If you don't see the Upgrade option, please chat with us and ask to speak to an agent.
You will then be prompted with an offer to upgrade your account to an annual subscription rate that will recur annually until cancelled. Upon selecting Submit, you will need to enter your password again to confirm your purchase.
Plan upgrades take effect immediately. You will be charged the new price upon selection, and 12 additional months will be added to your then-current month.
How to Cancel Your Subscription if Billed Directly
If you’re billed through ABCmouse Classic and would like to cancel your subscription, please download the ABCmouse Classic app and follow the steps below, or click the Help icon in the lower-right corner of this page to cancel via our chatbot.
If you have an Assessment Center subscription and want to cancel it, please see the following article:
Important Note for Mobile Device Users
If you use a mobile device to access the ABCmouse Classic website through a web browser, you will be prompted to download the app. This is because ABCmouse Classic is not supported on mobile web browsers for devices like phones, tablets, or iPads, and the app is required for these devices. If unable to install the ABCmouse Classic app, you will need to contact customer support or visit the ABCmouse Classic website using your computer.
Note: Cancellation steps vary for subscribers who signed up for ABCmouse Classic and are billed through a third-party such as Apple, Google, Amazon, or Verizon.
Follow these steps to cancel your ABCmouse Classic subscription that's billed by Age of Learning:
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Log in to your account via the app on a tablet/phone or use a computer to access the ABCmouse Classic website.
- Select the Gear icon at the top of your screen.
- Select the Parent Section icon.
- Select the My Account panel.
- Select the Cancellation panel located on the My Account page.
- Please select the subscription(s) you would like to cancel. Choose all that apply: Assessment and/or ABCmouse.com. Then, click 'Continue'.
- Discover the exclusive benefits you'll miss out on by cancelling. If you still wish to proceed, select 'End Membership'.
- We may offer you a special sale price. If interested, claim it by entering your account password. If not, select 'End Membership'.
- Please confirm the cancellation of your membership below by selecting 'End Membership'.
- At the end of the cancellation process, you'll be notified that you will retain full account access until the end of your current subscription period, after which your payment method will no longer be charged. If you have not cancelled your Assessment Center subscription, a note will indicate that it remains active.
Once you're done, you’ll also receive a confirmation email from us. Please keep this email for your records.
You can reactivate your account at any time by logging in with the email address and password you had previously used for ABCmouse Classic. This will allow your child to seamlessly pick up where they left off, as if ABCmouse was just paused or put on hold.
Please note: All ABCmouse Classic subscriptions are prepaid and non-refundable. We do not grant refunds, prorated or full, for subscriptions.