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  1. ABCmouse
  2. ABCmouse Classic
  3. Technical Support
  4. Known Issues

Known Issues


Recently Fixed Issues
  • ABCmouse Classic not loading, users seeing a blank yellow screen
  • iOS Users Unable to Restore an ABCmouse Classic Subscription Billed Through Apple
  • Troubleshooting Offline Errors in ABCmouse Classic
  • Web Version of ABCmouse Classic not loading, displaying beige background for some users

Current Issues
  • Paused Accounts Impacting Subscription Access
  • ABCmouse Classic app asks members to resubscribe even though they already have an active ABCmouse subscription
  • Known Issue: ABCmouse Classic Activity Tiles Not Loading on Android Devices
  • Known Issue: Apple Pay Users May Not See ABCmouse Classic Subscription Details
  • Known Issue: Teacher Account - Unable to Change Users
  • See all 15 articles

  • 404 Error or Blue Screen During ABCmouse Classic Password Reset
  • Issue managing ABCmouse Classic subscription when Assessment Center is also active
  • Resolving Apple Subscription Issues with ABCmouse Classic
  • Web Version of ABCmouse Classic Not Fully Loading, Missing Features
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