Skip to main content
ABCMouse Logo
Recover My Account Home AofL Logo
Recover My Account Home AofL Logo
  1. ABCmouse
  2. ABCmouse Classic
  3. Technical Support
  4. Known Issues
  5. Current Issues

Current Issues

  • Paused Accounts Impacting Subscription Access
  • ABCmouse Classic app asks members to resubscribe even though they already have an active ABCmouse subscription
  • Known Issue: ABCmouse Classic Activity Tiles Not Loading on Android Devices
  • Known Issue: Apple Pay Users May Not See ABCmouse Classic Subscription Details
  • Known Issue: Teacher Account - Unable to Change Users
  • Card Expiration Date Cannot Be Set Beyond 2029 in ABCmouse Classic
  • Bunny Hops Letter activity not loading in ABCmouse Classic desktop app
  • Missing or Broken Avatar Profile Image in ABCmouse Classic
  • Missing or Broken Certificate Images in ABCmouse Classic
  • ABCmouse Classic app intermittently freezing on some iOS devices
  • The Letter K activity not completing on the Learning Path in ABCmouse Classic
  • The Aquarium in ABCmouse Classic isn't loading
  • Learning Path level on ABCmouse Classic reverted to a lower level
  • ABCmouse Classic Ticket Restriction setting not working for some mobile users
  • ABCmouse Classic activity “I Want to Play an Instrument” not loading for some app users
Didn’t find what you were looking for?
Contact Us
ABCmouse.com

TM & © 2007-2026 Age of Learning, Inc. All rights reserved.

ABCmouse Homepage Shop ABCmouse
Careers Press Redeem Give a Gift Schools Libraries
Teachers Learning Games Activities Printables
Terms & Conditions Privacy Policy Customer Support