We are aware of an issue where some ABCmouse Classic customers encounter a blue screen when attempting to reset their password. This may prevent the password reset process from completing successfully.
Workaround
If you experience a blue screen while resetting your password:
- Use our updated password reset tool here: https://www.abcmouse.com/abc/forgot-password/
- Complete the password reset process by clicking the link in the email.
If the issue continues after using the new password reset tool, please contact us and let us know:
- Where you are trying to reset your password (web, app, or email link)
- How did you access the reset option
This will help us determine whether an outdated password reset link is being used.
Status
Our team is actively investigating this issue. We appreciate your patience as we work toward a permanent fix.