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  1. ABCmouse
  2. ABCmouse
  3. Technical Support
  4. Known Issues
  5. Current Issues

Current Issues

  • Known Issue: Apple Pay Users May Not See Subscription Details
  • Known Issue: Teacher Account - Unable to Change Users
  • Card Expiration Date Cannot Be Set Beyond 2029
  • Bunny Hops Letter activity not loading for one desktop app user
  • Missing or Broken Avatar Profile Image
  • Missing or Broken Certificate Images
  • ABCmouse app intermittently freezing on some iOS devices
  • My child is stuck on The Letter K activity on the Learning Path
  • The Aquarium in ABCmouse isn't loading for my child
  • My child’s Learning Path level on ABCmouse was reverted back to a lower level
  • The ABCmouse Ticket Restriction setting is not working for some mobile users
  • The ABCmouse activity “I Want to Play an Instrument” is not loading for some app users
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