Find out which devices are best suited for using ABCmouse to ensure optimal performance and compatibility. This article lists supported platforms, including Windows and Mac computers, Android and iOS tablets and smartphones, and Amazon devices. It also provides minimum system requirements and browser recommendations to help users avoid technical issues. Ideal for families setting up ABCmouse for the first time or troubleshooting device-related problems.
You have a variety of device choices when it comes to using ABCmouse. Below are our recommendations and requirements.
Mobile devices that have been known to work best with ABCmouse:
- Apple: iPhone 12, 11, X, 8, 7, iPad mini 5 (2019), Pro 9.7 (2016), Mini 4 (2015), Mini 3 (2014), Mini 2 (2013), and Air (2013)
- Android: Samsung Galaxy S9, S9+, Samsung Galaxy Note 9(2018), Google Pixel 3, Google Pixel 3 XL(2018), Samsung Galaxy Tab A7(2020), Google Pixel 5(2020), Sony Xperia 1(2019)
- Amazon Kindle: Kindle Fire HD8 and HD 10 (8th Gen)
ABCmouse App Required on Mobile Devices
ABCmouse requires our app for mobile devices, as it doesn’t work on mobile web browsers.
The ABCmouse mobile app can be downloaded from the app store on a compatible tablet or phone.
If you don’t see our app available in the app store, it means your device doesn’t meet our specifications.
Minimum System Requirements
Apple Tablet/Phone:
- iOS Version: Requires iOS 13.0 or later
- Minimum Device: iPad Air, iPhone 6S
- Memory (RAM): 2 GB
- Storage: 16 GB
Android Tablet/Phone:
- Android Version: Requires OS 5.0 or later
- Minimum Processor: Qualcomm Snapdragon 845, Samsung Exynos 9609, MediaTek HelloX30, HiSilicon Kirin 970
- Memory (RAM): 3 GB
- Storage: 16 GB
- Google Play Store Certified
Amazon Kindle:
- Minimum Device: Kindle Fire HD 8 and HD 10 (8th Gen)
Chromebook:
- Minimum Device: Web only product access 1 GHz 2-core from 2017 or after (e.g., Acer Chromebook 11 Series)
- Google Play Store Certified
Desktop/Laptop:
- Operating System:PC - Windows 10, Apple - Mojave 10.10
- Minimum Processor: Intel 3rd Gen Quad Cores, AMD FZ and Operton Quad Cores, Mac Mid 2012 i5-33I7U
- Memory (RAM): 8 GB DDR3
- Storage: 10 GB
- Supported Browsers: Latest versions of Google Chrome, Mozilla Firefox, Safari, or Edge
Connectivity:
-
Minimum Bandwidth per Concurrent User
- Upload: 100 Kb/second
- Download: 2 Mb/second
-
Connection Quality
- Packet Loss: 0%
- Jitter: <40 ms
Power Requirements:
- Mobile: Consistent electricity for full recharging as needed
- Desktop: Consistent electricity required during school hours
Additional Notes
In addition to the minimum system requirements listed above, we do not officially support touchscreen Window's devices. This refers to
- Touchscreen laptops
- Touchscreen desktops
- 2-in-1 laptop tablet combo devices
- Window's tablet devices
While these devices are capable of running ABCmouse, they may encounter various technical issues we are unable to resolve at the moment. If you are using a device of this nature and encounter an issue with the touchscreen component, a mouse and/or trackpad may be used instead.