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  4. Known Issues

Known Issues


Recently Fixed Issues
  • ABCmouse not loading, users seeing a blank yellow screen
  • iOS users unable to restore an ABCmouse subscription billed through Apple
  • ABCmouse mobile app users seeing "You are offline" error message
  • ABCmouse website not loading, displaying beige background for some users

Current Issues
  • Known Issue: Apple Pay Users May Not See Subscription Details
  • Known Issue: Teacher Account - Unable to Change Users
  • Card Expiration Date Cannot Be Set Beyond 2029
  • Bunny Hops Letter activity not loading for one desktop app user
  • Missing or Broken Avatar Profile Image
  • See all 12 articles

  • Issue managing ABCmouse subscription when Assessment Center is also active
  • Trouble accessing your Apple subscription?
  • ABCmouse Website Not Fully Loading, Missing Features
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