A power cycle helps resolve connectivity and performance issues by fully restarting your device, router, and modem. To perform a power cycle, turn off your device, unplug your router/modem for 30 seconds, then restart everything. This article provides step-by-step instructions to improve connectivity and fix loading issues.
Power-cycling your streaming equipment is a great way to refresh your connection and start anew.
To perform a power cycle, follow these steps:
- Power off the device you’re using to access ABCmouse.
- Power off the modem and router; but skip this step if you’re using cellular data on a mobile device.
- Unplug your equipment (device, modem, and router) from the power source, if applicable.
- Wait a few minutes, and then power back up and try ABCmouse again.
Note: If you continue running into trouble using ABCmouse, we recommend referring to the steps for resolving stability issues.