If you have questions about any ABCmouse charges or the status of your subscription, you can always check by logging in to your Account page on ABCmouse.*
Under Membership, you’ll see your current subscription status. Select the status you see from the list below to learn more about the probable cause:
*Note: Certain subscription information may not be available for viewers who are billed through third parties.
You Didn’t Cancel the Account
If you see Next Billing Date, this indicates that the account is still active. To avoid future charges, follow the instructions for cancellation and check your inbox for a confirmation email from us.
Once the cancellation is successful, you’ll see Your subscription is about to cancel on your account page. You’ll have access to ABCmouse for the remainder of your current billing cycle.
Your Subscription Is About to Cancel
If you see Your subscription is about to cancel, you’ve canceled your account and will have access to ABCmouse for the remainder of your current billing cycle.
You May Have Another ABCmouse Account
If your Membership page is prompting you to Reinstate your ABCmouse Subscription, this indicates the account was fully canceled.
Are you still seeing ABCmouse charges? If that’s the case, you may have accidentally set up another ABCmouse account. Please contact us for further assistance!