If you’re still seeing ABCmouse charges after canceling your subscription, there are a few common reasons this may happen. This article explains how to check your ABCmouse Classic cancellation status, confirm whether your account is still active, and identify other possible active subscriptions (such as additional ABCmouse accounts, app store billing, or add-ons like the Assessment Center or Adventure Academy). Follow the steps below to resolve unexpected charges quickly.
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In This Article
- Check for a Cancellation Confirmation
- Verify Your Subscription Status
- Common Reasons You May Still See Charges
- Subscriptions Through App Stores
- Still Need Help?
Check for a Cancellation Confirmation
When your ABCmouse Classic subscription is successfully canceled, a cancellation confirmation email is automatically sent to the email address associated with your account.
- Search your email inbox (and spam/junk folders) for a cancellation confirmation email
- If you do not see a confirmation email in that account, search again in any other email accounts you (or another family member) may have used to open an account. It is fairly common that customers forget which email was associated with their account.
- If you cannot find a confirmation email in any of your email accounts, your ABCmouse Classic subscription may still be active.
- If you do find a cancellation confirmation and have been billed since then, it likely means that you had more than one active subscription that was not cancelled when you canceled that ABCmouse Classic account.
- If you have records of your billing, you might want to check if the amount billed changed after the cancellation. For example, you may have been regularly billed $84.99 but now you are being billed $45 (because the Assessment Center's $39.99 charge was cancelled but $45 for ABCmouse was left active).
Verify Your Subscription Status
You can confirm your account status at any time by logging into your ABCmouse Classic program and going to the Parent Section.
- Select the Gear icon at the top right of your screen.
- Select the Parent Section icon.
- Enter your account password to access the Parent Section.
- Select the My Account panel located on the Parent Homepage.
- Select Membership to view your ABCmouse Classic Account or Assessment Account information.
Here’s what your status means:
If a Next Billing Date is listed:
- Your account is still active
- You will continue to be billed
- To stop future charges, follow these cancellation steps.
If you see “Your Subscription Is About to Cancel” or similar message:
- Your cancellation of this account was successful (there may still be another one active)
- Access for this account will continue until the end of the billing period
Common Reasons You May Still See Charges
Even if one ABCmouse Classic account was canceled, charges may continue for other reasons:
Multiple ABCmouse accounts
- You may have more than one ABCmouse Classic under different email addresses
- Another adult (such as a spouse or caregiver) may have created a separate account
- Occasionally someone has difficulty initially subscribing and can't log in to ABCmouse Classic and thinks they need to re-do the subscription process, creating two accounts
Different ABCmouse products
You may have an active subscription to a different product, such as:
- Assessment Center (an optional add-on subscription)
- Adventure Academy (our program for older kids)
Cancellation not completed
- Exiting the cancellation flow before confirmation can leave your subscription active
Subscriptions Through App Stores
If you signed up through an app store or through the app downloaded from an app store, your subscription and billing information will be managed by the app store (even if you see Age of Learning or ABCmouse on your billing statement). You may want to check
- Apple App Store
- Google Play Store
- Amazon Appstore
To stop billing:
- Open the app store where you subscribed
- Locate your subscriptions
- Cancel your ABCmouse subscription directly through that platform
Still Need Help?
If you’re unable to locate the charge or confirm your account status:
- Click the Help icon in the lower-right corner of the screen to start a customer care chat.
- Our support team can help identify active accounts or subscriptions and help you cancel any account you opened with us (accounts managed by an app store will still need to be cancelled there).