If you experience app crashes or performance issues, reinstalling ABCmouse can help. To uninstall, go to your device’s App Store or Settings, remove the app, then reinstall the latest version. This article provides platform-specific steps for Apple, Android, and Amazon Fire devices.
Depending on your device, you can uninstall and reinstall the ABCmouse app to solve some stability issues. It’s also a great way to ensure that you have the latest version of our app on your device.
The steps to uninstall/reinstall will vary depending on the device you’re using to access ABCmouse.
For Android Devices
To uninstall:
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Tap and hold the ABCmouse app icon.
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Tap Uninstall, then confirm.
To reinstall (download and install):
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Open the Google Play Store.
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Search for ABCmouse.
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Tap Install.
Amazon Fire Tablet
To uninstall:
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Tap and hold the ABCmouse app icon on your Home screen.
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Tap Remove from Device or Uninstall App, then confirm.
To reinstall:
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Open the Amazon Appstore.
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Search for ABCmouse.
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Tap Download or Install.
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Once installed, open the app and log in.
🔎 Note: ABCmouse is only available for certain Fire tablet models. If you don't see the app in the Appstore, your device may not be supported. Check system requirements here (link to tech requirements article).
For iPhone or iPad (iOS)
To uninstall:
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Tap and hold the ABCmouse app icon.
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Tap Remove App or the X, then confirm.
To reinstall:
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Open the App Store.
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Search for ABCmouse.
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Tap the download icon or Get to reinstall the app.
Mac or Windows Computer
ABCmouse does not require installation for desktop and laptop use.
To access your account:
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Open a supported web browser (like Chrome, Firefox, Edge, or Safari).
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Go to www.ABCmouse.com.
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Click Log In and enter your account information.
⚠️ Important: ABCmouse is not currently supported on mobile web browsers. Please use the app on mobile devices.