If you’re having trouble logging in or accessing ABCmouse, it could be an issue with one of the following:
Invalid Login Credentials
Are you getting an error message with “The email address or password you have entered is incorrect.” when you try to log in? If so, it means that you’re entering an incorrect email address and/or password.
If you pay for ABCmouse through a third party (like Amazon or iTunes), try logging in with the email address and password you use for their services—your credentials might be the same for ABCmouse.
If you forgot your password, try resetting it. Don’t forget to check your junk/spam folders if you’re not seeing an email in your inbox after 15 minutes. If you don’t receive the password reset, it’s possible that your account is actually linked to a different email address.
Not sure which email address you should use to log in? Learn how to recover it here. If you’re billed directly by ABCmouse, you can enter a few key account details by contacting us. Once you submit the requested information, we’ll locate the email address currently associated with your account.
If you discover that one of the scenarios below applies to you, click the link to learn more:
- You no longer have access to the email address you signed up with.
- There is a typo in your email address.
Are you able to log in on ABCmouse, but it’s asking you to subscribe? If so, there may be another email associated with your active account.
Please contact us and fill out the requested information. Once you submit the requested information, we’ll locate the email address currently associated with the account. Then, you can reset the ABCmouse account password, log in, and either cancel or start learning!
Other Errors and Loading Issues
If you’re unable to bypass the login screen because of technical issues, like an unresponsive page or general error message, working through some basic troubleshooting steps may help. Try these:
- Clear your desktop/laptop or app cache.
- Force close ABCmouse.
- Check for updates.
- Reinstall the app.