If you’re having trouble logging in or accessing ABCmouse, it could be an issue with one of the following:
Invalid Login Credentials
- Are you getting an error message when you try to log in?
- Did you sign up through a third party like Amazon, Apple or Google Play?
- Do you no longer remember what the account password is?
Email Address
- Not sure which email address you should use to log in?
- No longer have access to the email address you signed up with?
Subscription Status
Other Errors and Loading Issues
Invalid Login Credentials
Are you getting an error message when you try to log in?
If you are seeing the “The email address or password you have entered is incorrect.” error message when you try to log in, it means that you’re entering an incorrect email address and/or password.
Did you sign up through a third party like Amazon, Apple or Google Play?
If you pay for ABCmouse through a third party (like Amazon, Apple or Google Play), try logging in with the email address and password you use for their services. Your log in credentials might be the same for ABCmouse.
You may also want to try to restore your subscription. For more information on how to do this, please see the following article:
Do you no longer remember what the account password is?
If you forgot your password, try resetting it. For more information on how to reset your password, please see the article below:
Email Address
Not sure which email address you should use to log in?
If you forgot which email address you used for your ABCmouse account, please see the following article on how to recover it:
No longer have access to the email address you signed up with?
If you're not able to access the email address on file, please contact us. You can provide our Customer Care team your method of payment used for the account, and they'll locate the email address currently associated with your account.
Subscription Status
Are you able to log in to ABCmouse, but it’s asking you to subscribe?
If so, there may be another email associated with your active account. Please contact us and fill out the requested information. Once you submit the requested information, we’ll locate the email address currently associated with the active account.
Then, you can reset the ABCmouse account password, log in, and either cancel or start learning!
Other Errors and Loading Issues
Are you stuck on a loading screen?
If you’re unable to bypass the log in screen because of technical issues, like an unresponsive page or general error message, working through some basic troubleshooting steps may help. Try these:
- Clear your desktop/laptop or app cache.
- Force close ABCmouse.
- Check for updates.
- Uninstall and reinstall the app.