If you have recently subscribed to ABCmouse via a third party such as Amazon or Apple and you are unable to access your account, the error that you are experiencing may be fixed by restoring your subscription on your device.
Before getting started, please make sure you have downloaded the latest version of the ABCmouse app.
To restore your subscription, please follow the steps below:
- Open the ABCmouse app on the same device you used to subscribe.
- Select the Sign Up button at the top right of the screen.
- Complete the math problem.
- Enter your email address as if you were signing up for the first month free offer and select Submit.
- Complete the math problem.
- On the Easy Enrollment! page, select the Having Trouble? Tap here option.
- Select Restore Transaction on the pop-up.
If you continue to experience issues, you will need to fill out a support ticket and provide the error message you received and a screenshot of your purchase for our Customer Care team to look into the matter further.