Some parents have reported issues with the ABCmouse password reset tool when trying to resolve log-in errors. In these cases, users did not receive a password reset email, even after submitting a request. While we are continuing to investigate possible technical factors, most issues have non-technical causes that can be resolved with the steps below.
Request a Password Reset: If you have used the ABCmouse Password Reset tool and have not received a reset email after 15 minutes, you can contact our Customer Care team to request a reset. Click here and choose chat or email.
Using ABCmouse Classic instead? Click here!
Common Causes of Password Reset Issues:
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Resetting your password in the wrong place: Use https://www.abcmouse.com/abc/forgot-password/
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Needing to restore your purchase made through the Google Play Store, Apple App Store, or Amazon Appstore instead of changing your password
Recommendations & Tips:
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Use our new Password Reset tool:
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Restore your App Store purchase (not all login issues are password-related)
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If you purchased your subscription through the Apple App Store or Google Play Store, you may need to restore your purchase on the device to regain access.
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If you’ve encountered similar problems or have more insights, please don’t hesitate to reach out to us. Again, we will update this page when we have resolved this issue.