Troubleshooting ABCmouse for Teachers

If you are experiencing issues with your ABCmouse for Teachers, please try these troubleshooting steps!

In This Article

• Check your device's compatibility. 
• Keep your device up to date. 
• Review your firewall and filter settings. 
• Clear your browser's cookies and cache. 

Check your device’s compatibility

First, make sure your device meets the minimum system requirements for ABCmouse.

Click here to view minimum system requirements. 

Keep your device up to date

Install all updates recommended by your device’s manufacturer. These updates often include security fixes and performance improvements that help keep your device and ABCmouse running smoothly.

Review your firewall and filter settings

To help prevent access issues, add the following website domains to the allowlist (also called a whitelist) for your firewall, security software, content filters, and any other tools that may block access to ABCmouse for Teachers:

• teachers.abcmouse.com
• teachers.prd-abcmouse.prd.abcmouse.aofk.net

Also, add the following sender address to your email allowlist:

no-reply@teachers.abcmouse.com

Clear your browser’s cookies and cache

Clearing your browser’s cookies and cache can often resolve loading or sign-in issues with ABCmouse. Follow the steps below for the browser you use.

Google Chrome

1. Click the three-dot menu in the top-right corner.
2. Select Settings.
3. Go to Privacy and security.
4. Click Clear browsing data.
5. Choose a Time range. We recommend All time.
6. Select the checkboxes for Cookies and other site data and Cached images and files.
7. Click Clear data.

Mozilla Firefox

1. Click the three-line menu in the top-right corner.
2. Select Settings.
3. Go to Privacy & Security.
4. Under Cookies and Site Data, click Clear Data.
5. Select the checkboxes for Cookies and Site Data and Cached Web Content.
6. Click Clear.

Microsoft Edge

1. Click the three-dot menu in the top-right corner.
2. Select Settings.
3. Go to Privacy, search, and services.
4. Under Clear browsing data, click Choose what to clear.
5. Choose a Time range. We recommend All time.
6. Select the checkboxes for Cookies and other site data and Cached images and files.
7. Click Clear now.

After clearing your cookies and cache, close your browser completely, reopen it, and sign in to ABCmouse for Teachers again.

Using ABCmouse Classic instead? Click here!