If you’re seeing ABCmouse charges on your bank statement but don’t remember signing up or thought you had canceled, you may want to think if any of the following options are applicable to your case:
- Did you sign up and forget to cancel? With ABCmouse, you can cancel at any time. Simply go to your My Account panel within the Parent Resources section of ABCmouse, and follow the steps for cancellation.
- Are you not sure if you cancelled your account? No problem! You can find out by checking the status of your subscription.
- Did you use a different email? Please contact us and fill out the requested information. Once you submit the requested information, we’ll locate the email address currently associated with the account. Then, you can reset the ABCmouse account password, log in, and either cancel or start learning!
If you believe the charges might be fraudulent, we recommend reaching out to your bank as a first step.