If you’re seeing ABCmouse charges on your bank statement but don’t remember signing up or thought you had canceled, you may want to think if any of the following options are applicable to your case:
- Did you sign up and forget to cancel?
- Are you not sure if you cancelled your account?
- Did you use a different email?
- I'm seeing multiple charges on my statement. Why?
- My new card has been charged but I had not updated it in ABCmouse. How did this occur?
- I was charged an overdraft fee. Why?
- What should I do if I believe I was charged fraudulently?
Did you sign up and forget to cancel?
With ABCmouse, you can cancel at any time. Simply go to your My Account panel within the Parent Resources section of ABCmouse, and follow the steps for cancellation.
For more information on how to cancel, please see the following article:
Are you not sure if you cancelled your account?
No problem! You can find out by checking the status of your subscription.
Did you use a different email?
Please contact us and fill out the requested information. Once you submit the requested information, we’ll locate the email address currently associated with the account. Then, you can reset the ABCmouse account password, log in, and either cancel or start learning!
If you believe the charges might be fraudulent, we recommend reaching out to your bank as a first step.
I'm seeing multiple charges on my statement. Why?
There are a couple of scenarios where you may see multiple charges on your bank statement:
- You recently made changes to your ABCmouse plan.
If you recently switched to a different ABCmouse plan or selected a subscription to the Assessment Center, you will potentially see multiple charges on your account.
For instance, if you already had ABCmouse’s monthly subscription and recently signed up for an upgrade, you may see multiple charges for the billing period in which you made the switch.
You can view your billing history at any time by visiting the My Account panel in the Parent Resources section.
- You have more than one active ABCmouse subscription.
You love ABCmouse so much that you signed up for more than one subscription! But you might have forgotten which email you used. If that’s the case, please contact us for further assistance.
My new card has been charged but I had not updated it in ABCmouse. How did this occur?
When new payment information is issued, credit card companies and payment services generally permit recurring payments to continue–even if you have not updated your payment information. They provide this practice as a courtesy to their customers to avoid service interruptions with any automated or recurring payments.
Please contact your card issuer directly to request that they discontinue this practice concerning any automated subscriptions.
I was charged an overdraft fee. Why?
Some banks charge overdraft fees when there are insufficient funds in your account to cover a transaction. This may bring the account to a negative balance.
If a recurring ABCmouse payment occurs on a date when your account doesn’t have sufficient funds, your bank may cover the payment and charge you for it.
We only have control over charges made by ABCmouse, in this case, the total amount for the plan and any add-ons you subscribe to. For this reason, your bank is the only one able to reverse any overdraft fees. For more information about overdraft fees, please contact your bank or financial institution.
What should I do if I believe I was charged fraudulently?
If you believe your billing information has been involved in fraudulent activity, please contact us and request the account in question be cancelled per your claim.
We also strongly recommend you contact your bank or card provider immediately if you suspect an unauthorized debit or charge. If someone unauthorized is charging items to your account, you should cancel the card and have it replaced before more transactions come through.
Your bank or card provider will assist you with initiating an electronic claims investigation, refunding any erroneous charges and securing your information to prevent any further intrusion.