If you’re seeing ABCmouse charges on your bank statement but don’t remember signing up or thought you had canceled, you may want to think if any of the following options are applicable to your case:
Did you sign up and forget to cancel?
With ABCmouse, you can cancel at any time. Simply go to your My Account panel within the Parent Resources section of ABCmouse, and follow the steps for cancellation.
Are you not sure if you cancelled your account?
No problem! You can find out by checking the status of your subscription.
Did you use a different email?
Please contact us and fill out the requested information. Once you submit the requested information, we’ll locate the email address currently associated with the account. Then, you can reset the ABCmouse account password, log in, and either cancel or start learning!
If you believe the charges might be fraudulent, we recommend reaching out to your bank as a first step.
I'm seeing multiple charges on my statement. Why?
There are a couple of scenarios where you may see multiple charges on your bank statement:
You recently made changes to your ABCmouse plan.
If you recently switched to a different ABCmouse plan or selected a subscription to the Assessment Center, you will potentially see multiple charges on your account.
For instance, if you already had ABCmouse’s monthly subscription and recently signed up for an upgrade, you may see multiple charges for the billing period in which you made the switch.
You can view your billing history at any time by visiting the My Account panel in the Parent Resources section.
You have more than one active ABCmouse subscription.
You love ABCmouse so much that you signed up for more than one subscription! But you might have forgotten which email you used. If that’s the case, please contact us for further assistance.
My new card has been charged but I had not updated it in ABCmouse. How did this occur?
We understand that your credit card company or other payment service issued you new payment information and that you continue to receive ABCmouse charges in connection with that payment information. As a courtesy, when new payment information is issued, credit card companies and payment services generally permit recurring payments to proceed to avoid service interruptions even if you have not yet updated your payment information with the organizations charging you on a recurring basis.
You will need to contact your card issuer directly to request that they discontinue this practice concerning your subscription.
Why was I charged $1.00 for the free trial?
When you take advantage of our promotional offer to get your first month of ABCmouse for free, we ask that you provide us with your payment information. We ask for this information because, after your first free month, you will automatically enter a paid subscription period and we will begin charging your payment information on file for access to the learning activities and other offerings of ABCmouse.
To verify the validity of your payment information, we charge a temporary $1.00 authorization fee. Please note that this a temporary charge and should disappear from your statement within a few days.
If this temporary $1.00 authorization is declined, we recommend that you contact your credit card company or other payment services provider to see why they declined the authorization. You can also try using a different card or payment method to subscribe to ABCmouse. If you would like to try signing up again, please click here.
My credit card was declined. What should I do?
If you attempted to subscribe to our site and received a message that your credit card was declined, please note that your bank places a temporary authorization of $1.00 on the credit card, and the card must have sufficient funds in order to be processed. If you believe that your credit card was declined in error, please contact your bank.
I was charged an overdraft fee. Why?
Some banks charge overdraft fees when there are insufficient funds in your account to cover a transaction. This may bring the account to a negative balance.
If a recurring ABCmouse payment occurs on a date when your account doesn’t have sufficient funds, your bank may cover the payment and charge you for it.
We only have control over charges made by ABCmouse, in this case, the total amount for the plan and any add-ons you subscribe to. For this reason, your bank is the only one able to reverse any overdraft fees.
For more information about overdraft fees, please contact your bank or financial institution.
What should I do if I believe I was charged fraudulently?
If you believe your billing information has been involved in fraudulent activity, please contact us and request the account in question be cancelled per your claim.
We also strongly recommend you contact your bank or card provider immediately if you suspect an unauthorized debit or charge. If someone unauthorized is charging items to your account, you should cancel the card and have it replaced before more transactions come through.
Your bank or card provider will assist you with initiating an electronic claims investigation, refunding any erroneous charges and securing your information to prevent any further intrusion.