ABCmouse requires a reliable high-speed internet connection of at least 16 MBps to deliver an enjoyable learning experience.
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Checking your internet speed can help identify issues that may cause loading delays or buffering problems. This article explains how to run a speed test, review your results, and take steps to improve your connection if needed. A reliable connection provides the best learning experience for your child.
Why Run a Speed Test
If you are experiencing issues while using ABCmouse, such as slow loading or interruptions, we recommend running a speed test. The results can help you determine whether your connection meets our recommended internet speeds.
How to Run a Speed Test
To check your internet speed:
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Open your web browser.
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Go to speedof.me.
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Select Start Test.
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Wait for the test to finish and review your results.
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Compare your results to our recommended internet speeds.
If your results are lower than recommended, try these steps:
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Power cycle (restart) your modem and router.
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Move closer to your Wi-Fi router to improve signal strength.
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Limit the number of devices using the internet at the same time.
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Contact your internet service provider (ISP) for further assistance.
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