Updating Billing Information: Subscribed via the ABCmouse Classic App

If you originally subscribed to ABCmouse Classic and now use those same login credentials for the new ABCmouse, your billing is still managed in the original ABCmouse Classic app or website. To update billing information, please go to the original app or website—not within ABCmouse. Those steps are shown below. 

Note: If you subscribed directly through the ABCmouse app, follow Updating Billing Information: Subscribed via ABCmouse App article instead.

How to Update Billing Information

1. Log in to the original ABCmouse Classic app using your parent account credentials; this is required for managing billing.
   
   
2. Click/tap the Gear icon at the top of your screen.
   
   
    
3. Select the Parent Section icon.
   
   
    
4. Select My Account.
   
   
    
5. Select Billing to view and update the payment method.
   
   
    
6. Depending on how your subscription is billed, you’ll see one of the following options:

   • Edit: Tap this option to update your credit card details directly in the app.
     
     
     
      

   • PayPal tab: Select this to be redirected to the PayPal website to manage your payment method.
     
     
      

   • Paddle message: If your subscription is billed through Paddle, you'll see a message that says:

     "Your ABCmouse subscription is currently being handled through Paddle. To manage your ABCmouse subscription, please visit the Paddle website here."

   • Tap the “here” link in the message to go to your personalized Paddle page, where you can securely update your payment method.  You do not need to log in to Paddle. The link is unique to your account and automatically grants access to your subscription management page.
     
     
      
7. Select Done to save changes.
    

If the Billing Page Does Not Load

In some cases, the Parent Homepage may appear blank when opened in the ABCmouse Classic app. If that happens:

1. Go to www.ABCmouse.com on a desktop or laptop computer.

2. Log in with your parent account credentials.

3. Open the Parent Section to update your billing details.

Note: Mobile browsers (like Safari or Chrome on a phone) are not supported for billing updates. You will be redirected back to the app.

Good to Know

• Billing updates for ABCmouse linked accounts must always be made in the original ABCmouse Classic app or website.

• The new ABCmouse itself does not display billing information, since your subscription is tied to the original program.