If you subscribed to ABCmouse directly from our ABCmouse.com website and are billed by us, you can update your billing information in just a few steps within the ABCmouse app. Please note, however, that you can change the details of your chosen payment method—for example, change from one credit card to another—but you cannot change the payment type. For example, if you are paying with Apple Pay, you cannot remove Apple Pay. You would need to update the credit card linked to Apple Pay from that app.
If you originally subscribed to ABCmouse Classic, follow the steps here instead: Updating Billing Information: Subscribed via the ABCmouse Classic App.
If you downloaded the ABCmouse app from and App Store and signed up from within the app, your billing information is managed by the App Store you used and you will need to make all billing changes (including cancellation) there. See App Store Billing Support below.
The following instructions for changing payment and billing information apply to ABCmouse subscribers who signed up directly with us and are billed through our systems.
How to Update Your Billing Information
Open the ABCmouse app.
- Click on the profile icon in the upper-left corner.
Click Parent Center in the lower-left corner.
Enter your year of birth for parent verification.
From the Parent Center home screen, click Settings. From Settings, click Account.
From the Account screen, click the active subscription you want to update. On the Membership Details screen, click the Update button for Payment method.
Enter your new credit card information on the Update Payment screen, or click the Apple Pay or PayPal buttons to make changes to those payment methods.
Note: You can change the details of your chosen payment method—for example, change from one credit card to another—but you cannot change the payment type. For example, if you are paying with Apple Pay, you cannot remove Apple Pay. You would need to update the credit card linked to Apple Pay from that app.
Click Save changes when you are done.
App Store Billing Support
If you don’t see a way to update your plan's payment method and billing details on the Membership Details screen, it may mean your subscription is billed through the device's App Store. If so, you should see a reference to the app store controlling your billing, such as this one for Google Play:
If you need help finding or managing your subscription, you can use the following links:
Apple Support: Apple Subscriptions & Billing
Google Support: How to Change Google Play Payment Methods
Amazon Support: Manage Appstore Subscriptions
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Samsung Support: How to Update Subscription Payment Methods