Find answers to common questions about purchasing ABCmouse, Adventure Academy, My Math Academy, and other Age of Learning programs with Education Savings Account (ESA) funds. Learn how to redeem your access code, log in, find a missing code, and understand child profile limits.
In This Article
- How Do I Activate My Account and Log In?
- What Should I Do If My Code Has Not Arrived?
- How Many Child Profiles Come with Each Code?
- What Should I Do If My Code Does Not Work?
- More Help by Product
How Do I Activate My Account and Log In?
After your order is processed, you’ll receive an email with your access code and a link to redeem it. If you purchased multiple programs, activate each program separately using its code and redemption link.
To get started:
- Open the email sent to the email address you used for your order.
- Select the redemption link for your program, enter your code, and follow the on-screen instructions to activate your account.
- Once your account is activated, log in using the email address and password associated with that program account.
What Should I Do If My Code Has Not Arrived?
Delivery time depends on how you purchased your program:
- ClassWallet and Odyssey: Access codes are emailed within five business days of purchase.
- MyScholarShop through Step Up for Students: Access codes are emailed within two business days of purchase.
If your code has not arrived:
- Check the inbox and spam or junk folders for the email address you used to place your order.
- If the expected delivery time has passed, contact our Customer Care team. Include your order number and which platform you used to place the order, to help us locate your purchase.
How Many Child Profiles Come with Each Code?
Each ESA-funded program purchase includes one child profile for the child receiving the funds. A separate purchase is needed for each additional child.
For all products, place each additional child’s order using a different email address.
What Should I Do If My Code Does Not Work?
Start by checking the redemption instructions in your email:
- Use the redemption link for the program you purchased.
- Enter your code exactly as it appears in the email. Each program must be activated using its own code and redemption page.
- If you already have an account or still need help redeeming your code, contact our Customer Care team for assistance before creating another account. Include the program name and any error message you see.
More Help by Product
Visit the Help Centers and program overviews below for more information:
- ABCmouse Help Center
- Adventure Academy Help Center
- My Math Academy Overview
- My Reading Academy Overview
- My Reading Academy Español Overview