Why is ABCmouse not loading on my Amazon Kindle Fire tablet?

If you are experiencing issues with the ABCmouse app, try the following:

1. Confirm your Amazon Kindle is compatible:
   • Minimum Device: Kindle Fire HD 8 and HD 10 (8th Gen)
2. Make sure device OS is up to date:

   • For software updates, please follow the instructions below:

     1. Go to Settings.
     2. Select Device Options.
     3. Select System Updates.
     4. Select Check now. 
3. Confirm you have connectivity: 
   • Run a speed test on your device and compare your results with our recommendations.
     • Minimum Bandwidth per Concurrent User:
       • Upload: 100 Kb/second
       • Download: 2 Mb/second
     • Connection Quality:
       • Packet Loss: 0%
       • Jitter: < 40 ms
4. Uninstall/Reinstall the ABCmouse app:
   1. Go to More > Applications > Installed Applications > select ABCmouse > and tap Uninstall.
   2. Power cycle your device by turning it off for one (1) minute.
   3. Go to the Kindle Apps Store and reinstall ABCmouse.
5. Clear app cache and data:
   1. Open the Settings menu.
   2. Select Apps & Notifications.
   3. Select Manage All Applications or See all...apps and choose the ABCmouse app.
   4. Select Storage, tap to Clear Data or Clear Storage, then Clear Cache.
6. Manage the Profile Settings in Amazon Kids:
   1. You may need to add ABCmouse to a Child's Amazon Kids Profile. To see Amazon's instructions on how to do so, click here.