When you see the Welcome Back page, it usually means your email address is already associated with an existing ABCmouse account. Here’s how to resolve this based on your situation:
You already have an active ABCmouse subscription
You can sign in with your existing email address and password. No need to subscribe again.
- If you forgot your password, click Forgot Password? on the login screen to reset it.
You used to have an account, but you cancelled or let it expire
The Welcome Back page appears because we found a previous account tied to your email.
You can either:
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Resubscribe to reactivate your account and keep your past progress, or
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Create a new account using a different email address
You're trying to sign up with an email address someone else has already used
Another person (like a spouse or relative) may have used your email to sign up. In this case:
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Try signing in instead of subscribing again, or
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Use a different email address to create your own account