Mobile devices that have been known to work best with ABCmouse:
- Apple: iPhone 12, 11, X, 8, 7, iPad mini 5 (2019), Pro 9.7 (2016), Mini 4 (2015), Mini 3 (2014), Mini 2 (2013), and Air (2013)
- Android: Samsung Galaxy S9, S9+, Samsung Galaxy Note 9(2018), Google Pixel 3, Google Pixel 3 XL(2018), Samsung Galaxy Tab A7(2020), Google Pixel 5(2020), Sony Xperia 1(2019)
- Amazon Kindle: Kindle Fire HD8 and HD 10 (8th Gen)
Please note: Our mobile app can be downloaded from the app store on a compatible tablet or phone. If you don’t see our app available in the app store, it means your device doesn’t meet our specifications.
Minimum System Requirements
Apple Tablet/Phone:
- iOS Version: 10 and up
- Minimum Device: iPad Air, iPhone 6S
- Memory (RAM): 2 GB
- Storage: 16 GB
Android Tablet/Phone:
- Android Version: 5.0 and up
- Minimum Processor: Qualcomm Snapdragon 845, Samsung Exynos 9609, MediaTek HelloX30, HiSilicon Kirin 970
- Memory (RAM): 3 GB
- Storage: 16 GB
- Google Play Store Certified
Amazon Kindle:
- Minimum Device: Kindle Fire HD 8 and HD 10 (8th Gen)
Chromebook:
- Minimum Device: Web only product access 1 GHz 2-core from 2017 or after (e.g., Acer Chromebook 11 Series)
- Google Play Store Certified
Desktop/Laptop:
- Operating System:PC - Windows 10, Apple - Mojave 10.10
- Minimum Processor: Intel 3rd Gen Quad Cores, AMD FZ and Operton Quad Cores, Mac Mid 2012 i5-33I7U
- Memory (RAM): 8 GB DDR3
- Storage: 10 GB
- Supported Browsers: Latest versions of Google Chrome, Mozilla Firefox, Safari, or Edge
Connectivity:
-
Minimum Bandwidth per Concurrent User
- Upload: 100 Kb/second
- Download: 2 Mb/second
-
Connection Quality
- Packet Loss: 0%
- Jitter: < 40 ms
Power Requirements:
- Mobile: Consistent electricity for full recharging as needed
- Desktop: Consistent electricity required during school hours
Firewall/Filter/Whitelist Requirements:
The following web and email domains should be added to your “whitelist” for firewalls, content filters, or any other filters that may prevent access to the product:
- App
- Specific domains for ABCmouse
Additional Notes
In addition to the minimum system requirements listed above, we do not officially support touchscreen Window's devices. This refers to:
- Touchscreen laptops
- Touchscreen desktops
- 2-in-1 laptop tablet combo devices
- Window's tablet devices
While these devices are capable of running ABCmouse, they may encounter various technical issues we are unable to resolve at the moment. If you are using a device of this nature and encounter an issue with the touchscreen component, a mouse and/or trackpad may be used instead.