Learn how to cancel your ABCmouse subscription through various platforms, including the ABCmouse website, Apple, Google Play, and Amazon. This article provides detailed instructions based on how you originally subscribed, helping ensure the cancellation process is completed correctly. It also explains important details about billing cycles, refunds, and what happens to your account after cancellation. Ideal for users looking to end their subscription or manage their billing preferences.
If you’re billed through ABCmouse and would like to cancel your subscription, please download the ABCmouse app and follow the steps below, or click the Help icon in the lower-right corner of this page to cancel via our chatbot.
If you have an Assessment Center subscription and want to cancel it, please see the following article:
Important Note for Mobile Device Users
If you use a mobile device to access the ABCmouse website through a web browser, you will be prompted to download the app. This is because ABCmouse is not supported on mobile web browsers for devices like phones, tablets, or iPads, and the app is required for these devices. If unable to install the ABCmouse app, you will need to contact customer support or visit the ABCmouse website using your computer.
Note: Cancellation steps vary for subscribers who signed up for ABCmouse and are billed through a third-party such as Apple, Google, Amazon, or Verizon.
Follow these steps to cancel your ABCmouse subscription that's billed by Age of Learning:
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Log in to your account via the app on a tablet/phone or use a computer to access the ABCmouse website.
- Select the Gear icon at the top of your screen.
- Select the Parent Section icon.
- Select the My Account panel.
- Select the Cancellation panel located on the My Account page.
- Please select the subscription(s) you would like to cancel. Choose all that apply: Assessment and/or ABCmouse.com. Then, click 'Continue'.
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Discover the exclusive benefits you'll miss out on by cancelling. If you still wish to proceed, select 'End Membership'.
- We may offer you a special sale price. If interested, claim it by entering your account password. If not, select 'End Membership'.
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Please confirm the cancellation of your membership below by selecting 'End Membership'.
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At the end of the cancellation process, you'll be notified that you will retain full account access until the end of your current subscription period, after which your payment method will no longer be charged. If you have not cancelled your Assessment Center subscription, a note will indicate that it remains active.
Once you're done, you’ll also receive a confirmation email from us. Please keep this email for your records.
You can reactivate your account at any time by logging in with the email address and password you had previously used for ABCmouse. This will allow your child to seamlessly pick up where they left off, as if ABCmouse was just paused or put on hold.
Please note: All ABCmouse subscriptions are prepaid and non-refundable. We do not grant refunds, prorated or full, for subscriptions.