If you log in to ABCmouse with your ABCmouse Classic credentials and never entered new payment information, you will not see billing or cancellation options in the ABCmouse app.
In this case, ABCmouse is considered an extension of your original ABCmouse Classic account rather than a separate account. Since you are not being billed for access to the new ABCmouse with your ABCmouse Classic credentials, there is nothing to cancel in the new ABCmouse.
Cancellation must take place in the Classic program that you originally subscribed to.
Note: Canceling your original ABCmouse Classic subscription will also remove access to ABCmouse, which was an extension of your original subscription.
If you’re billed through ABCmouse Classic and would like to cancel your subscription, please download the ABCmouse Classic app and follow the steps below, or click the Help icon in the lower-right corner of this page to cancel via our chatbot.
If you have an Assessment Center subscription and want to cancel it, please see the following article:
Important Note for Mobile Device Users
If you use a mobile device to access the ABCmouse Classic website through a web browser, you will be prompted to download the app. This is because ABCmouse Classic is not supported on mobile web browsers for devices like phones, tablets, or iPads, and the app is required for these devices. If unable to install the ABCmouse Classic app, you will need to contact customer support or visit the ABCmouse Classic website using your computer.
Note: Cancellation steps vary for subscribers who signed up for ABCmouse Classic and are billed through a third-party such as Apple, Google, Amazon, or Verizon.
Follow these steps to cancel your ABCmouse Classic subscription that's billed by Age of Learning:
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Log in to your account via the app on a tablet/phone or use a computer to access the ABCmouse Classic website.
- Select the Gear icon at the top of your screen.
- Select the Parent Section icon.
- Select the My Account panel.
- Select the Cancellation panel located on the My Account page.
- Please select the subscription(s) you would like to cancel. Choose all that apply: Assessment and/or ABCmouse.com.
If you have subscriptions to both programs, make sure you select both to cancel or you will continue to be charged for the one you did not select.
Click Continue.
- You will be reminded of the exclusive benefits you'll miss out on by cancelling. To confirm you still wish to cancel, select End Membership.
- We may offer you a special sale price. If interested, claim it by entering your account password. If not, select End Membership.
- Please confirm the cancellation of your membership below by selecting End Membership.
- At the end of the cancellation process, you'll be notified that you will retain full account access until the end of your current subscription period, after which your payment method will no longer be charged.
If you have not cancelled your Assessment Center subscription, a note will indicate that it remains active.
Once you're done, you’ll also receive a confirmation email from us. Please keep this email for your records.
You can reactivate your account at any time after your current access expires by logging in with the email address and password you had previously used for ABCmouse Classic. This will allow your child to seamlessly pick up where they left off, as if ABCmouse Classic was just paused or put on hold.
Please note: All ABCmouse and ABCmouse Classic subscriptions are prepaid and non-refundable. We do not grant refunds, prorated or full, for subscriptions.
Good to Know
Cancelling your original ABCmouse Classic subscription will automatically remove access to ABCmouse Premium.
Billing and cancellation are not available inside ABCmouse for linked accounts.