If you've already purchased a subscription at a higher price—whether through our website, app store, or another third party—we may not be able to switch you directly to a lower promotional rate (like $45/year) due to how the original subscription was processed. However, here are a few things to keep in mind:
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Third-party purchases (like through the Apple App Store or Google Play) are subject to their own pricing and refund policies. You’ll need to contact the store directly to cancel or request a refund if eligible.
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If your subscription is purchased directly through ABCmouse.com, we recommend reaching out to our Customer Support team. Depending on your situation, we may be able to offer an alternative pricing option or help you switch plans once your current term ends.
Unfortunately, referral links and special sign-up discounts are only available for new customers who have not previously subscribed or used a free trial.