If you signed up for ABCmouse but did not receive your first month free, possible reasons include signing up through a third-party platform, ineligibility for the offer, or an expired promotion. This article outlines the criteria for receiving a free trial and what steps you can take if the promotion did not apply.
We understand that you are asking about our first month free promotional offer, which gives new subscribers their first month free when they sign up for an automatically-renewing monthly subscription to ABCmouse.
If you had been charged immediately without receiving the first month free, you may have selected the annual subscription plan, which provides a significant discount over the monthly plan. If you accepted that offer, as explained on the annual subscription page, the annual subscription plan rate is charged immediately upon selection.