Experiencing intermittent freezing of the ABCmouse app on your iOS device? This guide addresses known issues and provides troubleshooting steps to enhance app performance.
While playing with learning activities on the ABCmouse app, some users on iOS devices have reported that the app occasionally freezes and is unresponsive.
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Platform: Apple mobile devices with various iOS versions
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Status: Our Developer Team is aware of this issue and working on a fix, but we do not yet have a timeframe for a resolution.
- Recommendation: At this time, users who experience this issue are advised to hard close/force quit the ABCmouse app by swiping up from the bottom of your screen or double-tapping the Home button if your iPad has one, and then reopening it. Once we have fixed this issue we will communicate that here.
How to Report This Issue
If you experience this issue, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:
- The computer or mobile device you were using
- Your operating system
- The activity that froze
- Any other observations you think may be relevant
Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.