ABCmouse accounts can be permanently deleted, but you must first cancel your subscription and then submit a data deletion request. This process ensures that all personal information is removed from the system. This article explains how to access the data deletion form and complete the steps required to permanently delete your ABCmouse account.
If you wish to maintain access until the end of your current subscription period, we recommend cancelling your account first.
A few things to note if you decide to delete your ABCmouse account:
- If your membership is currently active, please make sure to cancel your account. Following cancellation, your account will remain active until the end of the current billing period. Once this period concludes, you can then proceed with requesting data deletion.
- You cannot undo your deletion request once it's confirmed.
- Once your account is permanently deleted, you must sign up for a new account if you want to use ABCmouse again.
Preferred Deletion Process:
After cancelling your account, please fill out the appropriate data deletion form based on your location:
- If you are a resident of the U.S., please fill out this form.
- If you are outside of the U.S., please fill out this form.
Please note that this form is for Consumer Privacy Requests only. This form is NOT intended for cancelling subscriptions. You may cancel your account at any time within the My Account page or the third-party service you subscribed through. Instructions can be found by clicking here.
Completion of Deletion Request:
Once you have filled out all the required information in the form, click the Submit button at the bottom of the page. You will receive a verification email; please respond to ensure completion of the request.
You will receive a confirmation email when your deletion request has been processed.
Lost Email Access:
If you cannot remember which email is associated with your account or no longer have access to it, please chat with us and ask to speak to an agent. They will assist with updating the email on file.