Currently, teachers cannot manually delete student profiles from their ABCmouse roster. Instead, students can be archived, which removes them from active classroom tracking. This article explains how to archive students and manage classroom rosters effectively.
Issue: Teachers are having trouble deleting students from last year and adding their students for this year from the roster.
Last Reported: March 16, 2022
Recommendation: Any teacher accounts that are displaying in an older site layout will not have the same interface and will need to be updated before deleting students. Please have any teacher using an outdated version of the site contact us directly for assistance in updating their account.
How to Report This Issue
If you continue to experience this issue after switching to a new fish tank, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:
- The computer or device you were using
- Your operating system
- Any actions you performed leading up to the issue
- Any other observations you think may be relevant
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