If you're experiencing issues syncing ABCmouse with Clever, this article provides troubleshooting steps to help resolve the problem. It outlines common causes such as outdated credentials, account mismatches, or permission settings, and offers guidance on how to correct them. A valuable resource for teachers and administrators ensuring a smooth integration between ABCmouse and Clever for classroom use.
Issue: Teachers are reporting that they are unable to bypass one of the following error messages:
- "Cannot Locate Member Account"
- "Rostering is currently only supported by teacher accounts"
- "We are unable to import your Clever roster at this time. Please try again later"
Last Reported: March 24, 2022
Recommendation: If you plan to utilize the Clever experience, we recommend deleting your teacher account and consider making a brand new teacher account directly in the Clever database.
You're welcome to keep the affected ABCmouse teacher account as a back-up if needed, but you may not be able to utilize Clever.
If you plan to keep two ABCmouse teacher accounts, you will have to update your current email address on our ABCmouse Teacher Dashboard to an alternate one as both accounts cannot share the same email.
We recommend following the steps below.
ABCmouse instructions:
- Log in to www.ABCmouse.com on a desktop or laptop computer.
- Go to the Teacher Dashboard.
- Click your Teacher Username in the upper-right corner.
- Select Teacher Settings when prompted.
- Select the blue pencil icon on the Account Information section.
- Enter your new email in the Email Address field.
- Click Save at the bottom of your screen once you've finished your adjustments.
- The cancel my account hyperlink will also be available on this page.
- It may take 48 hours for the process to be completed.
Clever instructions:
- Log in to www.clever.com on a desktop or laptop computer.
- Open Clever and search ABCmouse in the Clever library.
- Select the item labeled ABCmouse for Teachers to continue.
- Once installed, select ABCmouse and open the application.
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Checkmark the 'I agree to the Terms & Conditions' on the Create a new account? pop up.
- Your selection will automatically create a new teacher account.
How to Report This Issue
If you continue to experience this issue after following the recommendation above, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:
- The computer or device you were using
- Your operating system
- Any actions you performed leading up to the issue
- Any other observations you think may be relevant
Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.