If you recently reinstalled the app or switched devices and can't access your ABCmouse subscription, you can fix this error by restoring your purchase. This applies to subscriptions made through Apple, Google Play, or Amazon.
Before You Start:
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Make sure you’ve downloaded the latest version of the ABCmouse app.
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Use the same device type (Apple, Android, or Amazon) you originally used to subscribe.
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Sign in to the same Apple ID, Google account, or Amazon account used for the original purchase.
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Open the ABCmouse app on the same device you used to subscribe.
- Select the 'I'm new to ABCmouse' button.
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Enter your birth year.
- On the Create Your Account page, enter the email address and password you used when activating your account, and click the Restore Purchase link.
Tip: If that doesn't work right away, try restarting your device.
If you continue to experience log-in issues, please chat with us and ask to speak to an agent. Provide the error message you received and a screenshot of your purchase so our Customer Care team can look into the matter further.