My child is stuck on The Letter K activity on the Learning Path

If your child is stuck on “The Letter K” activity in the ABCmouse Learning Path, this article offers solutions to help move forward. It explains common reasons for the issue, such as activity completion not registering, and provides troubleshooting tips to resolve it. A helpful guide for parents aiming to keep their child’s learning progress on track without unnecessary delays.

We are actively investigating an ABCmouse Learning Path activity issue, as detailed below, that has been reported by some ABCmouse app users. 

• Issue: Some desktop app users have reported that on the ABCmouse Learning Path, The Letter K activity is freezing at the end and will not allow their child to move on to the next activity.
  
  
• Platform: ABCmouse app for desktop
  
  
• Status:  Since the issue is rare and reports are limited, we recommend following these steps to move forward on the Learning Path:

1. 1. Instead of using the ABCmouse desktop app, log in to the ABCmouse website using a desktop or laptop computer. 
   2. Go to the Learning Path area.
   3. Open the activity The Letter K.
   4. Select Play.
   5. Listen to the audio and follow along until "The End".
   6. Press Continue to have this activity completed for your child. You should now be able to resume using the Learning Path on the ABCmouse app.

How to Report This Issue
If you continue to experience this issue after trying our recommended workaround, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:

• The computer or device you were using
• Your operating system
• Any actions you performed leading up to the issue
• Any other observations you think may be relevant

Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.