If the "I Want to Play an Instrument" activity is not loading, it may be due to app version compatibility, device limitations, or cache issues. Restarting the app, clearing cache, or updating to the latest version can help resolve the issue. This article provides troubleshooting steps for restoring access to this activity.
We are actively investigating a loading issue for an ABCmouse activity reported by some desktop or laptop users of the ABCmouse app.
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Issue: We received a few reports that the "I Want to Play an Instrument" activity on the desktop app is not loading properly. These users said that their screen flickered and the loading symbol kept spinning, preventing them from accessing the activity, which is a read-to-me book.
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Platform: PC or Mac desktop app
- Status: Our Developer Team is aware of this issue and working on a fix, but we do not yet have a timeframe for a resolution.
How to Report This Issue
If you experience this issue, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:
- The computer or device you were using
- Your operating system
- Any actions you performed leading up to the issue
- Any other observations you think may be relevant
Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.