If the Aquarium feature in ABCmouse isn’t loading, it may be due to internet connectivity issues, outdated software, or device compatibility. Try refreshing the page, clearing cache, or restarting the app to resolve the issue. This article provides troubleshooting steps to restore access to the Aquarium feature.
We are actively investigating a loading issue with the ABCmouse Aquarium page, as detailed below, that has been reported by some ABCmouse users on mobile devices.
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Issue: When opening the My Aquarium page, some users reported that their screen gets stuck on a loading page and they are unable to do anything else.
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Platform: Mobile devices only
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Status: Our Development Team identified a bug with one of the fish tank options, the Hawaiian tank, and has recommended that users experiencing this issue follow the steps below.
- Recommendation: We recommend that any affected users complete the following steps to switch to a different fish tank and fix the issue:
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- Open a browser on a desktop or laptop computer.
- Log In to the ABCmouse website at www.ABCmouse.com and access your account.
- Go to the About Me area.
- Click My Aquarium.
- To the right of the tank screen, you’ll see a small orange and white striped fish. Select the Fish Tab.
- Select the My Aquariums label.
- Pick a different default Fish Tank.
Your new fish tank selection should automatically be updated to your ABCmouse mobile app and should load correctly.
How to Report This Issue
If you continue to experience this issue after switching to a new fish tank, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:
- The computer or device you were using
- Your operating system
- Any actions you performed leading up to the issue
- Any other observations you think may be relevant
Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.