ABCmouse allows parents to delete child profiles through the Parent Section in account settings. However, this action is permanent and will remove all progress for that profile. This article provides step-by-step instructions on deleting a child profile and managing multiple learners.
All family subscriptions come with up to four profiles per account: one for a parent or caregiver and up to three Child Profiles. If you have not yet used your allotted Child Profiles, you can customize these user accounts at any time. If you would like to request more than three Child Profiles, you can click on the Help icon in the lower-right corner of this page and do so via our automated Chat system.
To delete a Child Profile:
- Select the Gear icon at the top of your screen.
- Select the Parent Section icon on the right-side of your screen.
- Click/tap the Settings panel on the Parent Home page.
- Select the Child Profile you would like to delete.
- Select the Edit icon next to the User Profile.
- Click/tap the Delete Profile button at the bottom of the screen.
- Select the Yes button to proceed with deleting the profile.
Note: The account must have more than one Child Profile in order for the delete option to appear. Additionally, the Parent Profile cannot be deleted.