Some parents may experience an issue where the Restore Purchases link at the bottom of the Settings screen in ABCmouse does not respond when tapped. This button is used to restore a subscription purchased through the Apple App Store or Google Play Store.
Our team is actively investigating this matter.
What to Do if Restore Purchases Doesn’t Work
If you are unable to restore your subscription, please contact our Customer Care team for assistance. When reaching out, be sure to include the following details:
- The email address associated with your account
- The type of device you are using (e.g., iPhone, iPad, Android device)
- A brief description of what happens when you tap the Restore Purchase button
We appreciate your patience and apologize for any inconvenience this may cause.