Power cycling your device, modem, and router can often fix connectivity issues and improve the performance of the ABCmouse 2 app.
Restarting your equipment helps refresh your internet connection, which may reduce loading delays, buffering, or errors.To perform a power cycle:
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Turn off your device (phone, tablet, or computer) that you use to access ABCmouse 2.
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Turn off your modem and router.
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Skip this step if you are using cellular data on a mobile device.
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Unplug your equipment (device, modem, and router) from the power source, if possible.
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Wait a few minutes before turning everything back on.
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Restart your device and internet equipment, then open the ABCmouse 2 app and try again.
Good to Know
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A power cycle is a quick way to resolve many connection-related issues.
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If problems continue after power cycling, check your internet speed or try the other troubleshooting steps in our Help Centre.