If you subscribed to ABCmouse 2 through the Apple App Store or Google Play Store, switched devices, or reinstalled the app, you may find that you can’t log in.
Restoring your subscription ensures your purchase is correctly linked to your device so you can continue enjoying ABCmouse 2 without interruptions. This article explains how to restore your subscription on Apple and Google Play platforms, depending on where the original purchase was made.
Before You Restore Your Subscription
You must restore your purchase on the same device it was originally made on.
If the purchase was made on your child’s device, you’ll need to complete the restoration there—even if you were the approver on their Apple ID purchases.
Check your Apple receipt to confirm the billed Apple ID and ensure you are on the correct device.
If you see a “Sign Up” option at the bottom of the screen, the purchase was likely made on that device, and you should proceed with restoration steps there.
If you only see a “Log In” option and activities remain locked after logging in, the purchase may have been made on another device. If you are sure you’re on the correct one, proceed with the restore process.
Steps to Restore Your Subscription
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Log into the correct app store account:
On Apple devices: Sign in with the same Apple ID used for the original purchase.
On Android devices: Sign in with the same Google account used for the original purchase.
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Open the ABCmouse 2 app.
Navigate to Settings.
Tap Restore Purchase.
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Depending on your account status:
If you have not created an account, a loading spinner will briefly appear, and you’ll be directed to the account creation page.
If you already have an account, tapping the button will prompt a confirmation message and restore your access.
If Nothing Happens When You Tap “Restore Purchase”
This usually means you are not signed into the correct Apple ID or Google account.
Double-check your app store account settings and try again.
Still Need Help?
If you cannot restore your purchase after following these steps, please contact our Customer Care team. Include the following details to help us assist you faster:
The email address linked to your ABCmouse account (if applicable)
The type of device you are using (e.g., iPhone, iPad, Android device)
Any error messages or what happens when you tap the Restore Purchase button