This FAQ provides public library patrons with information on accessing and using ABCmouse through their local library, including account setup and available features.
Using ABCmouse
How do I use ABCmouse at my library?
When you are in any library that offers our free ABCmouse for Libraries service, simply open your web browser and go to http://www.abcmouse.com/library_account.
Can I use my ABCmouse Library account at home?
Some libraries allow library card holders to access ABCmouse from home, as well as from anywhere else you have access to the Internet. If your library provides this service, you will need to create a family account, which will then allow you to track the progress of up to three children in your household.
You can either call your library or visit their website to see if they offer our ABCmouse Home Access for Libraries service. They may have two listings for ABCmouse on their website—one listing for in-library access and another listing for home access. When you click the link for home access it will take you to a page for entering your library card information, after which you will be taken to a page where you will create your login information by entering a valid email address and a password. If you don't have an email address, use your phone number (with no spaces or punctuation) followed by @ABCmouse.com.
Once you've created your family's account, continue through the registration path to create your Parent Profile and one or more Child Profiles by adding basic information and choosing an Avatar. You can have up to three children on your family’s account, and each child will have their own Child Profile.
Can I switch my paid ABCmouse subscription to a library account?
You cannot switch a paid ABCmouse account to a library account, but you can cancel the account you are paying for and check ABCmouse out of your library (if they offer that service) whenever it is available. Keep in mind, if you start using the Library account without cancelling your paid subscription you will continue to be charged. Cancelled subscribers will not be charged for accessing ABCmouse through their library, nor will patrons who have never had a subscription.
Also note that the email address you used to sign up for your paid ABCmouse account will continue to be connected to that account, even if/when you no longer subscribe to it.
When patrons click the ABCmouse Home Access link on a library’s website, and then authenticate with their library card credentials, they will be connected to their existing/previous ABCmouse account after entering their email address. This will occur whether or not they are current subscribers.
I have an ABCmouse account through my library, but I don’t remember the email address I used. What should I do?
Please email us at BLHSupport@abcmouse.com with your library card number so we can help you locate your account.
Can I add another profile on an ABCmouse Home Access Account for my second child?
Yes, if you are using an ABCmouse Home Access account with your library card, you can create up to three individual profiles. To create a new profile, log in to ABCmouse, navigate to the Parent Section homepage, then to Child Settings, and click Add Child.
Technical Support
How do I switch profiles between my children on my ABCmouse account?
To switch profiles between your children on your ABCmouse account, log in to ABCmouse, navigate to the Parent Section, go to Child Settings, and select the profile you wish to use.
Access and Usage
Can I access ABCmouse from home?
Some libraries allow library card holders to access ABCmouse from home, as well as from anywhere else you have access to the Internet, through our ABCmouse Home Access for Libraries service. If your library provides this service, you will need to create a family account, which will then allow you to track the progress of up to three children in your household.
You can either call your library or visit their website to see if they offer our ABCmouse Home Access for Libraries service. They may have two listings for ABCmouse on their website—one listing for in-library access and another listing for home access. When you click the link for home access it will take you to a page for entering your library card information, after which you will be taken to a page where you will create your login information by entering a valid email address and a password. If you don't have an email address, use your phone number (with no spaces or punctuation) followed by @ABCmouse.com.
Once you've created your family's account, continue through the registration path to create your Parent Profile and one or more Child Profiles by adding basic information and choosing an Avatar. You can have up to three children on your family’s account, and each child will have their own Child Profile.
Can I access the Assessment Center with my ABCmouse account through my library?
If your library offers ABCmouse Home Access, you can also access our independently-validated Assessment Center, which assesses each child’s knowledge and skills and creates customized lessons that are targeted to help improve in specific skill areas.
Does my ABCmouse account created through the library expire?
You will have continuous access to your ABCmouse account as long as your library has a paid contract with us for ABCmouse Home Access.
Contact Us
For further assistance, please reach out to our Customer Care team. You can also call our Customer Care at 1-866-779-1872. This line is available during office hours: Monday-Friday, 8:00 a.m. – 5:00 p.m., PST. If the office is closed or representatives are busy, please leave a message.