If a passcode assignment issue occurs in a classroom, it may be due to system limitations, account syncing issues, or administrative restrictions. This article provides troubleshooting steps to help teachers assign passcodes properly.
Issue: Teachers reported being unable to assign passcodes to some students.
Last Reported: October 15, 2022
Recommendation: In the meantime, if you're concerned about the possibility of a student spending the Tickets of a different student, we offer a feature on the Teacher Dashboard that will prevent this from happening. For full instructions on how to turn off ticket spending for your entire class, please see the following article:
How to Report This Issue
If you continue to experience this issue after following the recommendation above, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:
- The computer or device you were using
- Your operating system
- Any actions you performed leading up to the issue
- Any other observations you think may be relevant
Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.