Some parents have reported issues with the ABCmouse 2 password reset tool when trying to resolve log-in errors. In these cases, users did not receive a password reset email, even after submitting a request. While we are continuing to investigate possible technical factors, most issues have non-technical causes that can be resolved with the steps below.
Common Causes of Password Reset Issues:
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Resetting the password in the wrong place
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Not restoring a purchase made through the App Store or Google Play Store
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Trying to log in on the ABCmouse website instead of the ABCmouse 2 app
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Using the original ABCmouse password reset tool instead of the ABCmouse 2 tool
Recommendations & Tips:
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Use the correct password reset link
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Some customers have successfully reset their ABCmouse 2 passwords here.
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Restore your App Store purchase
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If you purchased your subscription through the Apple App Store or Google Play Store, you may need to restore your purchase on the device to regain access.
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Check that you are using the right program
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The original ABCmouse and the new ABCmouse 2 are separate programs with different login systems.
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If you try to reset your ABCmouse 2 password using the original ABCmouse reset tool, your account will not be detected, and you will not receive a reset email.
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If you’ve encountered similar problems or have more insights, please don’t hesitate to reach out to us.
Again, we will update this page when we have resolved this issue.