If you subscribed to ABCmouse through the Apple App Store, Google Play Store, or Amazon Appstore, or you switched devices or reinstalled the app, you may find that you can’t log in to your ABCmouse account and resetting your password doesn't work. That's when you may need to restore your ABCmouse subscription.
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Restoring your subscription is a common app store process that ensures your purchase is correctly linked to your device so you can continue enjoying ABCmouse without interruptions. This article explains how to restore your subscription on Apple, Google Play, and Amazon platforms, depending on where the original purchase was made.
Before You Restore Your Subscription
You must restore your purchase on the same device it was originally made on and be signed into the same appstore account you used to purchase the subscription.
If the purchase was made on your child’s device, you’ll need to complete the restoration there—even if you were the approver on their Apple ID purchases.
For Apple: Check your Apple receipt to confirm the billed Apple ID and ensure you are on the correct device.
For Amazon: Check your order history at Amazon Orders. to see which device or profile the subscription was sent to. You can also visit your Amazon Subscriptions to confirm details.
If you see a “Sign Up” option at the bottom of the screen, the purchase was likely made on that device, and you should proceed with restoration steps there.
If you only see a “Log In” option and activities remain locked after logging in, the purchase may have been made on another device. If you are sure you’re on the correct one, proceed with the restore process.
Steps to Restore Your Subscription
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Log into the correct app store account:
On Apple devices: Sign in with the same Apple ID used for the original purchase.
On Android devices: Sign in with the same Google account used for the original purchase.
Click the Avatar icon in the upper-left.
Click Settings at the bottom of the "Who's Playing?" panel.
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Tap Restore Purchase.
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Depending on your account status:
If you have not created an account, a loading spinner will briefly appear, and you’ll be directed to the account creation page.
If you already have an account, tapping the button will prompt a confirmation message and restore your access.
If Nothing Happens When You Tap “Restore Purchases”
This usually means you are not signed into the correct Apple ID, Google account, or Amazon Appstore account/profile.
Double-check your app store account settings and try again.
Still Need Help?
If you cannot restore your purchase after following these steps, click the Help icon in the lower-right corner of this page to chat with our Customer Care team. Include the following details to help us assist you faster:
The email address linked to your ABCmouse account (if applicable)
The type of device you are using (e.g., iPhone, iPad, Android device)
Any error messages or what happens when you tap the Restore Purchases button