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  2. Known Issues
  3. Active Issues

Active Issues

  • ABCmouse Graduation Certificates do not appear in the "My Certificates" section
  • ABCmouse activity "Count to 10!" Music Video is not Loading
  • The ABCmouse website will not load, it is only displaying a beige background
  • The Learning Path is not Loading
  • The Activity D.C. Dogs does not Load on Learning Path
  • The Activity "My Dog is Bigger Than That Dog" is not loading
  • My Transaction History is not populating within the Parent Section
  • The ABCmouse App freezes and buffers
  • I am unable to Print or Delete my child's Artwork
  • When my child tries to access the pet park through the about me section, it does not load
  • Completing activities along the learning path will transfer avatars to a higher learning path level
  • ABCmouse reading games are not working
  • I am unable to "Restore" my ABCmouse subscription being billed via iTunes
  • When my child completes an activity on their learning path, the profile will switch to another avatar on our account
  • I am unable to find previous ABCmouse Classroom Live videos
  • My child cannot access any of the activities within the "Show What You Know" section.
  • The ABCmouse Classroom Live banner fails to appear on my computer
  • My child cannot advance to the next activity on their Learning Path
  • The Holiday decorations are not showing on my child's mobile device
  • I want to disable the holiday decorations on my ABCmouse account
  • The ABCmouse App on my Apple device is stuck on a blue screen
  • Learning Path: "I Want An Instrument" Isn't Working
  • Some activities on my child's Assessment Center won't mark as complete
  • My child's aquarium isn't loading
  • "You Are Offline" error message
  • My child can still purchase tickets even when Ticket Restriction is turned on
  • "Welcome Back, [name]!" is missing
  • My screen keeps switching from portrait to landscape and vice versa
  • My child's Learn activity in the Pet Park won't automatically go back to the previous page
  • I'm trying to create an avatar for my child but I'm having difficulty with selecting the hair
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