App Assistance
- I’m experiencing buffering or other stability issues. What should I do?
- How do I uninstall or reinstall the ABCmouse app?
- Troubleshooting Access to the Parent Section
- How do I perform a power cycle?
- How do I get the ABCmouse accessibility feature to turn on?
- Why is ABCmouse not loading on my new MacBook or iMac?
Compatibility Assistance
- What devices should I use with ABCmouse?
- How do I check for app and system updates?
- How do I download the ABCmouse app?
- Why is ABCmouse not loading on my Amazon Kindle Fire tablet?
- Can I download the ABCmouse app on our child's Leap Pad?
- Can I use an AMD graphic card to run the ABCmouse desktop app?
Internet Connection
Web Browser Assistance
Known Issues
Featured Articles
I’m experiencing buffering or other stability issues. What should I do?How do I uninstall or reinstall the ABCmouse app?
What devices should I use with ABCmouse?
How do I check for app and system updates?
How can I improve my internet connection?
I submitted a Customer Care request. How do I check the status?