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Reporting an Issue
I’m experiencing buffering or other stability issues.
Perform a power cycle.
Check for app and system updates.
Which browser should I use to access the site?
Clear browser cache.
I don’t see the ABCmouse app in my app store. What do I do?
How do I uninstall or reinstall the ABCmouse app?
Fully close the ABCmouse app.
Clear the cache and data.
Internet speed recommendations.
Test your internet connection.
Improve your internet connection.
Oops! Forgot Something?
I can’t remember my password. How can I fix this?
We can’t find our hamster. Where did it go?
Didn’t find what you were looking for?