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Reporting an Issue
I’m experiencing buffering or other stability issues. What should I do?
How do I perform a power cycle?
How do I check for app and system updates?
Which browser should I use to access the site?
How do I clear my browser cache?
I don’t see the ABCmouse app in my app store. What do I do?
How do I uninstall or reinstall the ABCmouse app?
Should I fully close the ABCmouse app?
How do I clear the cache and data on the app?
Which internet speed should I have for optimal performance?
How do I test my internet connection?
How can I improve my internet connection?
Oops! Forgot Something?
I can’t remember my password. How can I fix this?
We can’t find our hamster. Where did it go?
Didn’t find what you were looking for?