App Assistance
- I’m experiencing buffering or other stability issues. What should I do?
- How do I uninstall or reinstall the ABCmouse app?
- How do I perform a power cycle?
- How do I get the ABCmouse accessibility feature to turn on?
- Why is ABCmouse not loading on my new MacBook or iMac?
- How do I clear the cache for the ABCmouse PC app?
Compatibility Assistance
- What devices should I use with ABCmouse?
- How do I check for app and system updates?
- How do I download the ABCmouse app?
- Why is ABCmouse not loading on my Amazon Kindle Fire tablet?
- Can I download the ABCmouse app on our child's Leap Pad?
- Can I use an AMD graphic card to run the ABCmouse desktop app?
Internet Connection
Web Browser Assistance
Known Issues
Recently Fixed Issues
Reporting an Issue
Featured Articles
I’m experiencing buffering or other stability issues. What should I do?How do I uninstall or reinstall the ABCmouse app?
What devices should I use with ABCmouse?
How do I check for app and system updates?
How can I improve my internet connection?
I submitted a Customer Care request. How do I check the status?