Account & Billing

Pricing & Subscription Plans

• What are the plans, and how much do they cost?
• Why is there a subscription fee to access the site/app?
• Do you offer a free trial?
• Does ABCmouse offer gift memberships?

Billing Details

• What payment methods can I use to subscribe to ABCmouse?
• What is a CVV code?
• My credit card was declined. What should I do?
• I’m seeing an authorization hold on my statement. Why?
• I was charged an overdraft fee. Why?
• I’m seeing multiple charges on my statement. Why?

See all 8 articles

Account Recovery

• How do I restore my iTunes subscription through the ABCmouse mobile app?
• I can’t log in to ABCmouse. How do I fix this?
• How do I reset my password?
• How do I recover or change my ABCmouse email address?

Account Maintenance

• How do I update my iTunes payment information?
• How do I update my payment information?
• How do I cancel my subscription?
• I thought I had cancelled my subscription. What should I do?