Skip to main content
Customer Care Homepage
Sign In
Recover My Account
Sign In
Recover My Account
ABCmouse
Account & Billing
Account & Billing
Pricing & Subscription Plans
What are the subscription plans, and how much do they cost?
How do I sign up for ABCmouse?
Is it possible to upgrade or downgrade my subscription plan?
Do you offer a free trial?
Does ABCmouse offer a military discount?
How do I take advantage of promotional offers?
See all 7 articles
Purchase & Redeem a Code
How do I redeem a student code?
Does ABCmouse offer gift memberships?
How do I redeem a Groupon code?
Billing Details
Where can I see my next billing date?
Why did I not receive my first month free?
Why am I seeing charges from ABCmouse?
What payment methods can I use to subscribe to ABCmouse?
Which currency is ABCmouse charged in?
Where can I find my previous transaction history?
See all 7 articles
Registration Status
Why do I keep getting redirected to the "Welcome Back!" page?
Why is there a subscription fee to access the site/app?
Why do I need a credit card for the one month free trial of ABCmouse?
Account Recovery
How do I reset my password?
Account Access
I can’t log in to ABCmouse. How do I fix this?
How do I update my email address or password?
How do I recover or change my ABCmouse email address?
Account Maintenance
How do I cancel my subscription?
How do I update my payment method?
I thought I had cancelled my subscription. What should I do?
Where can I see my account information?
Can I delete my account?
If we cancel, will my child's progress be saved if we sign up again later?
Third Party Assistance
Amazon
Apple
Google Play
Sam's Club
How do I restore my subscription through Amazon or Apple?
Why am I being billed through my Cash App card for ABCmouse?
Featured Articles
What are the subscription plans, and how much do they cost?
Where can I see my next billing date?
Why did I not receive my first month free?
Why am I seeing charges from ABCmouse?
How do I reset my password?
How do I cancel my subscription?
How do I update my payment method?
Didn’t find what you were looking for?
Contact Us
