Issue: After completing the current Learning Path Level, a '404! Page not found' error message appears which prevents us from moving on to the the next one.
Platform: Mobile Apple devices
Last Reported: May 19, 2022
Recommendation: We recommend following the steps below.
- Log in to www.ABCmouse.com on a desktop or laptop computer.
- Open the Learning Path.
- Select the last dot with the floating Diploma.
- The Congratulations! pop-up will appear.
- Click/tap Continue.
- You'll receive a Certificate pop-up once all the balloons fall on the ground.
- Select Print or Continue.
- Choose the graduation prize and press Submit.
- Select Yes to confirm the prize.
- Start the next level by selecting Start.
Your selection will automatically move your child to the next Learning Path Level.
If you don't have a desktop/laptop computer available or need further assistance regarding this issue, you will need to fill out a support ticket and have an agent assist you. They can advance your child to the next level on their Learning Path.