"Welcome Back, [name]!" is missing

Issue: When my child logs in to ABCmouse, the "Welcome Back" greeting does not play.

Platform: All devices

Last Reported: June 13, 2022

Recommendation: We recommend checking your volume and name pronunciation settings on any desktop or laptop computer to make sure all adjustments are correct.

Volume Settings: 

1. Go to the Gear icon at the top of the screen.
2. Click the Volume icon.
3. To turn your volume up, slide the toggle to the right.

Name Pronunciation Settings: 

1. Click the Gear icon at the top of the screen.
2. Select the Parent Section icon.
3. Select the Settings panel.
4. Click on the Child Profile you'd like to adjust.
5. Select Audio from the left side menu.
6. Select Name Pronunciation.

Your selection will automatically be updated as completed.

If this issue is currently affecting you, please fill out a support ticket referencing this issue.